How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
It’s impossible to completely avoid being tracked online but if you’re worried about someone knowing which sites you’ve been looking at, please read the following safety information.
If you don’t want someone to see that you’re viewing the Family Rights Group website, you can click the ‘Exit’ button on the right. This will immediately take you away from this site to the to BBC’s News homepage.
When you’re browsing ‘incognito’, the internet browser won’t store cookies or record your browsing history on the computer, mobile or tablet. Private browsing won’t stop online services seeing what you get up to, but your activity history will be safe.
You can delete the history of websites you’ve visited, but it’s important to know that if you delete your browsing history, someone else using the same device may notice.
While we have taken every care in providing this guidance information, we would advise visitors to check the most up-to-date and relevant information for their own browser.
When you search for something using keywords, Google and other search engines keep a record of the terms you searched for.
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