How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Cover Your Tracks Online

It’s impossible to completely avoid being tracked online but if you’re worried about someone knowing which sites you’ve been looking at, please read the following safety information.

General tips for staying safe online

  • Clear your search history, cache data and cookies when browsing.
  • If you want to be completely sure of not being tracked online, use a computer that’s not in your home, for example at a library or a friend’s house.

‘Exit’ button

If you don’t want someone to see that you’re viewing the Family Rights Group website, you can click the ‘Exit’ button on the right. This will immediately take you away from this site to the to BBC’s News homepage.

Remember someone can still press the back button on your browser to see which site you were visiting, so if you want to hide your visit completely, you should:

  • close your browser by pressing the ‘X’ button in the top right-hand corner of your page  and
  • clear your internet history and cookies.

Private browsing (incognito)

When you’re browsing ‘incognito’, the internet browser won’t store cookies or record your browsing history on the computer, mobile or tablet. Private browsing won’t stop online services seeing what you get up to, but your activity history will be safe.

This option is available on the most commonly used web browsers:

Deleting your browser history

You can delete the history of websites you’ve visited, but it’s important to know that if you delete your browsing history, someone else using the same device may notice.

While we have taken every care in providing this guidance information, we would advise visitors to check the most up-to-date and relevant information for their own browser.

Find out how to delete your browsing history from the most commonly used browsers:


When you search for something using keywords, Google and other search engines keep a record of the terms you searched for.

Find out how to delete your searched items from the following search engines:

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Our funding means we can currently only help 4 in 10 people

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