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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Postgraduate Certificate

Family Rights Group is pleased to offer, in partnership with the University of Salford, a postgraduate certificate in family group conferences.

The first intake of students was in September 2019 and there are future intake dates throughout the year in February, June and September.

The Social Work Department at the University of Salford is keen for family group conferences to be central to its training programmes and places considerable value in working with Family Rights Group to be able to achieve this. This partnership with the University gives academic validity to Family Rights Group’s family group conference coordinator training programme.

The course is suitable for practicing family group conference coordinators who wish to expand on their knowledge and gain an academic and professional qualification.

It is an online distance learning course of two modules, each consisting of 10 hours of lectures and six hours of tutorials.

The University of Salford will administer the programme. Students will register with the University at the beginning of the course and all of the arrangements concerning fees and student support will be undertaken by the University.

To find out more or to apply please visit the University of Salford website.

*Please note that there will be no intake for this course in 2024 and applications are currently paused. The next intake will provisionally open for applications in 2025 and we will update this page once more information is available.

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Our funding means we can currently only help 4 in 10 people

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