By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
Mothers, fathers, kinship carers and young people with lived experience of the child welfare system are at the heart of our charity.
They inform, shape and guide every aspect of our work, and meet regularly with staff and trustees to determine the charity’s priorities, activities and campaigns. Half our trustee board have lived experience of the child welfare system, including our Ambassador, Angela Frazer-Wicks MBE.
We are unique in bringing together legal and social work expertise with the direct voices and insights of families and young people. This underpins our work to influence and drive change throughout the child welfare system, at local and national levels.
Our participation work with families and young people with lived experience is carried out in accordance with our Family Involvement Policy, upholding the principles of confidentiality, dignity and respect. Families and young people have access to specialist support from experienced participation officers; counselling and wellbeing services; remuneration, and a skills training programme.
Family Rights Group’s parents’ panel and kinship carers’ panel have over a decade of experience working with government departments, the judiciary, researchers and local authorities to shape policy and practice across the child welfare and family justice system.
Our panel members have lived experience of children’s services – from early help to child protection, the care system and reunification. They represent a diverse range of family perspectives and different religious, cultural and ethnic communities.
If you are a mother, father or kinship carer with experience of the child welfare system and want to find out more, please email Beverley Campbell MBE, family participation officer [email protected].
Young people who have participated in Lifelong Links and want to be involved in the next stages of Family Rights Group’s work are invited to join our young people’s advisory group. Through the advisory group, young people share their expertise to influence our thinking at strategic and operational level, support the development of our work and any innovations, train coordinators and other practitioners, and help drive our #BuildNotBreak campaign.
The advisory group ensures that the voices of care experienced young people remain at the heart of everything we do. It brings together young people aged 18 to 25 who have experience of both the care system and Lifelong Links to help inform our strategy, campaigns and ways of working.
Members of the young people’s advisory group currently:
We recognise that young people want to participate in different ways. Our young people’s participation officer can work with young people individually on activities such as creating social media content, sharing feedback and contributing ideas. Young people who would like to get involved in group activities are invited to join our young people’s advisory group.
If you are a care experienced young person interested in finding out more about participation opportunities at Family Rights Group, please contact:
Lottie Stacey, Young People’s Participation Officer, [email protected].
In addition to determining our priorities, activities and campaigns, our panels and our young people’s advisory group also work to influence policy and practice throughout the child welfare and family justice system. Examples of their influencing work include:
Between 2019 and 2021, parents’ panel members advised and provided detailed support to Cafcass to develop a family engagement and participation forum to influence improvements in its work with families. The Cafcass Family Forum was set up following that input.
In 2024, the kinship carers’ panel were instrumental in advising CoramBAAF on the development of its new Form K Kinship Carer Assessment Form in England, through a series of special workshops.
In 2025, the parents’ panel hosted a visit from the Minister for Children and Families. Panel members presented on policy and practice areas that they want the government to prioritise including the importance of reunification, family-led decision making to safely enable children to remain at home and contact with birth family post adoption.
Family Rights Group hosted a fringe event at the 2025 Labour Party annual conference focused on our #BuildNotBreak campaign, chaired by the Minister for Children and Families. A panel of Lifelong Links young people from our advisory group shared their experiences of the care system and why we must do a much better job of supporting relationships for children who cannot live at home.
Family Rights Group offers consultancy support for organisations in the statutory and voluntary sectors to develop their own family engagement and participation structures. This support can be varied and adapted to suit your needs. Read more here.
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