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The information below lists more than 70 of the most relevant organisations that may be helpful to families, practitioners and policy makers. We have worked hard to ensure the information provided is accurate at the time of publication, but organisations may adjust opening hours or contact details.
Please note that Family Rights Group does not necessarily endorse the organisations listed and we are not responsible for the content of any external websites.
A separate dropdown containing additional links to services and organisations offering support and information to families in Wales only is available at the bottom of this page.
- Adoption and Fostering
- Advocacy for children and young people
- Child abuse, bullying and exploitation
- Disability (including learning disability)
- Domestic Abuse
- Drug and alcohol misuse
- Education including special educational needs
- Holidays and breaks
- Human rights
- Legal advice and information
- Mental health
- Money, debt and welfare benefits
- Parenting and Families
- Youth services
Adoption and Fostering Association (AFA) Cymru
The Adoption and Fostering Association provide information, advice and best practice guidance to professionals and members of public who are seeking advice about adoption fostering and kinship care including special guardianship. Their advice service provides specific advice to those who are pregnant and considering adoption and LGBT+ focused advice for prospective adopters/foster carers.
Advice Line: 02920 761155
Advicelink Cymru provide quality assured advice on welfare benefits, debt, employment, education, housing, immigration and discrimination. The service aims to help people access the right advice, at the right time and make it easier for them to access services again if they need further help—whether that’s about the same issue or something new. The advice line and Relay UK line are open Monday to Friday, 9am – 5pm.
Advice Line: 0800 7022020
Relay UK line: (if you can’t hear or speak on the phone, you can type what you want to say) 18001 then 08082 505 720
BAROD is a national service that provides information and support to adults and young people affected by drug or alcohol use – whether their own or someone elses. Their website hosts information about local services. They also offer online help via live chat.
CAFCASS Cymru provide support to children and young people in family court proceedings. Their website provides lots of resources to young people about care proceedings, adoption, parents who are separating and a list of other key support services.
Children in Wales
Children in Wales is the national umbrella organisation for those working with children and young people in Wales. A membership body; it collect and disseminate information about children and young people’s issues; offers policy services; organises training courses, events and conferences; co-ordinates campaigns and research projects; provide consultancy services and co-ordinates specialist forums and networks across Wales.
Children’s Legal Centre Wales
The Children’s Legal Centre Wales provide information for children and young people on a range of issues in English and Welsh. They have legal advice sheets for children and young people on topics including rights and protections, guidance for unaccompanied children seeking asylum, disabled children and contact following care proceedings.
DYN Helpline (for men)
DYN Helpline provides support to men who are experiencing domestic abuse from a partner. They run a confidential listening service and helpline. The DYN website includes more information about those services as well as information on safety planning, accessing other organisations and local services and a legal FAQ section. The helpline telephone service is open Monday (10am – 4pm), Tuesday (10am – 4pm) and Wednesday (10am – 1pm).
Live Fear Free
Live Fear Free provides national free support and information service for women, children and men in Wales who are experiencing or who have experienced domestic or sexual abuse. Open 24 hours.
Telephone: 0808 8010800
Meic provides information, advice and advocacy for children and young people up to the age of 25 in Wales. Operates a phone, email, SMS text and instant messaging service. All services are open 8am to midnight, 7 days a week.
Confidential, anonymous, free helpline: 0808 8023456
Voices from Care
Voices from Care provide information and support to children and young people who have been in the care system. They offer a membership service that gives access to wellbeing support, counselling and help for care leavers who are moving into their own homes.
Welsh Women’s Aid
WWA is the national umbrella organisation representing local Women’s Aid Groups situated across Wales. They provide 24 hour 7 days a week confidential advice and support by telephone, text, email and webchat. Support is available in English, Welsh and any other language. Queries may be passed on to WWA’s sister agency, the All Wales Domestic Abuse and Sexual Violence Helpline, for specialist support.
Telephone: 0808 8010800
Text: 07860 077333