How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Helps families and carers living with drug or alcohol problems across the UK.
Website: https://adfam.org.uk
FRANK is a drug and alcohol advice service. It provides information on its website about the impact of misuse of drugs and alcohol. This includes an A-Z of terms.
Parents and carers in England can use the FRANK website to find details of local and national services that provide counselling and treatment for substance misuse.
Telephone: FRANK has a confidential telephone advice service which is open 24 hours a day, seven days a week. Parents or carers may want to call the advice service to discuss any concerns they have around substance misuse: 0300 123 6600.
Website: https://www.talktofrank.com
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