How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
If you think that you could also benefit from the support of one of these organisations, please ask us about them when you contact us for advice. With your permission, we can contact them on your behalf. They will then get in touch with you directly to see how they can support you.
If you work for an organisation that supports families and would like to talk to us about partnership working please contact us.
Become support care experienced young people (aged 27 and under). Become can help with questions about the care system or leaving care and can give information on rights and the support available. They also offer ongoing coaching, help in stressful situations and can provide a friendly space to meet other care-experienced young people.
Family Action is a national charity committed to building stronger families and brighter lives. Since the charity was founded in 1869, they have continued to help children and families overcome the challenges they face through a wide range of practical, emotional and financial support. They offer free and immediate support to adult family members through their national helpline, FamilyLine, supporting adult family members via telephone, text, email and web chat.
Help on Your Doorstep works to improve the health and wellbeing of people in the London Borough of Islington, especially those who are vulnerable and isolated. They provide information and advice on a wide range of issues, can link people into specialist advice services and run three Good Neighbours Schemes.
Your donation will help more families access expert legal advice and support from Family Rights Group.
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