How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Blogs

Blogs from mothers, fathers, kinship carers and young people with whom we work, staff members, academics, practitioners and policy makers.

Children and families need urgent reform in the King’s Speech

Ahead of the final King’s Speech of this Parliament, Joe, our Communications Officer, explains why Government needs to use the Speech to introduce a Children’s Social Care Bill to address the mounting crisis in our children’s social care system.

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Kinship families have to be given the importance they deserve

Sharon discusses her experience with her grandson as a kinship carer, and why kinship families need to be better understood and supported by local authorities.

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MBE and me

Angela Frazer-Wicks is a birth mum and tireless campaigner for the voices of families to be heard within the child welfare system. She received an MBE in the King's Birthday Honours and here she explains what it means to her.

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News from Westminster: what will be in the national kinship care strategy?

The Government has committed to producing the first national kinship care strategy by the end of the year. Our Public Affairs Manager, Jordan, shares emerging insights on what it will include, following a meeting with the Minister.

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Lancashire’s Lifelong Links Journey

Lancashire invested in Lifelong Links in 2022. On 2nd March they held their launch event where one of their wonderful social workers spoke about the impact that the Lifelong Links work has had on one of her children.

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Lifelong Links in Stuttgart

Sean Haresnape, FGC and Lifelong Links practice lead, was fortunate to be invited to deliver two workshops in Stuttgart in Southwest Germany concerning Lifelong Links.

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Denbighshire’s family group conference accreditation journey: ‘Making FGC sparkle’

Denbighshire FGC service started their accreditation journey six months ago and what a journey it has been! Although stressful at times, this has been a far better experience than any training they have done.

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The day two African Queens went to tea with the King

Sharon reflects on the King's first Buckingham Palace garden party, the importance of wearing African cultural dress, and the state of kinship care awareness in the UK.

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What do children and families need from the Budget?

Ahead of the Government’s Budget announcement, Jordan and Joe from Family Rights Group’s Public Affairs Team share their thoughts.

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What happens when bills don’t get paid?

As the cost-of-living crisis continues, Lorna, a kinship carer, discusses how local authority cuts are affecting families like hers.

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How much does it cost to look after a child?

David, a kinship carer, discusses the difficulties of being a kinship carer and what the Government can do to help families like his.

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Hertfordshire County Council: Finds Lifelong Links avoids nearly £1 million in costs

As part of our ongoing Lifelong Links evaluation, Professor Lisa Holmes from the University of Sussex has been working on a cost benefit analysis template for Lifelong Links services. Professor Holmes joined us for an interactive virtual workshop for Lifelong Links service managers and local authority finance staff to look at a draft version of the template and explore how services can most effectively use the tool. 

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