How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Why and How to Support Us

Family Rights Group’s goal is for children to live safely within their family and for those in the care system to have loving relationships they can turn to through life.

To continue our work we need your help.

There is a record number of children in the care system. Families are struggling to get help early before problems escalate.

Our current funding means we can only answer four in ten callers to our advice service. Yet it helps keep children safely within their family and saves the public purse £23 for every £1 invested.

When children cannot live at home, kinship care with wider family and friends is not consistently explored or adequately supported. We want all children to have the opportunity to be raised in kinship care, if staying at home is not possible.

For children in the care system, important relationships are broken when they are moved far from home and separated from brothers and sisters. Our Lifelong Links work ensures children in the care system and care leavers have people to turn to.

How your one off or regular donation could help

£50

Enables us to advise a family on their rights and options

£100

Enables us to advocate for grandparents stepping in as kinship carers

£500

Enables our thriving parents’ and kinship carer panels to champion changes in law and practice

£1000

Enables our Lifelong Links work to ensure young people in care can build loving relationships

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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