How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Our Strategy

Strategic Plan (2025-2034)

Family Rights Group staff posing together during their 2026 staff away day.

Family Rights Group is the leading specialist charity working to ensure children can live safely and thrive in their family, and that children in the care system have loving relationships they can turn to throughout life. For 50 years, we have worked to shape the child welfare system to make that a reality.

We are unique in bringing together legal and social work expertise with the direct voice and insights of young people and families. Our work includes advice and advocacy for parents and kinship carers, the creation of family-led solutions in child welfare, the championing of kinship care, and the amplification of family voices, expertise and insights.

Our vision

A society in which children can thrive in their families, and have loving relationships to turn to throughout life.

Our mission

To ensure that the child welfare and family justice system supports children to live safely and thrive within their family, while strengthening the family and community ties of those children who cannot live at home.

Over the next 10 years we want to ensure that:

Diagram illustrating Family Rights Group's strategic goals

The way we work:

We are helpful, non-judgemental, knowledgeable and kind. Our starting point is the child within the family. All our work is underpinned by our legal and social work expertise combined with the direct voices and insights of families and young people.

We develop and implement evidence-based, family-led solutions to the challenges we raise.

Infographic summarising Family Rights Group's work across innovation, family voices, advice and advocacy, campaigns and fundraising.

Download our strategy documents:

Family Rights Group’s 10-Year Strategy

Family Rights Group, the leading specialist child welfare charity, sets out an ambitious 10-year strategy for building an effective child welfare system that puts children and families first.

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An overview of our strategic plan

This summary outlines the key priorities and goals of Family Rights Group’s 10-year strategy to support children and families.

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Family Rights Group’s Theory of Change

This document illustrates how our core activities contribute to meaningful outcomes and long-term impact for children and families involved in the child welfare system.

Download
People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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