Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

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Advice Enquiry Form

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Please complete this short form and we will aim to reply to you by email within 5 working days.

If you would like to speak to an adviser, please phone our free telephone advice line on 0808 801 0366. It is open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays).

Please note we are not able to investigate a child’s home situation.

If you are worried about the safety of a child and want their situation to be investigated, please contact the police, children’s services (social services) where the child lives or the NSPCC. If you are a child wanting help, please contact Childline, or call them on 0800 1111.

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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