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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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What is Lifelong Links?

Lifelong Links works to make sure every child in care and every care leaver is connected to people who care about them – for life.

What is Lifelong Links?

Lifelong Links is an innovative approach, developed by Family Rights Group, which builds lasting and loving relationships. It aims to ensure that a child in care has a positive support network they can rely on during their time in care and into adulthood.

Family Rights Group supports local authorities to implement Lifelong Links with children in care. We train Lifelong Links coordinators, publish tools and resources, and provide consultancy support.

Sadie's story

An overview of Lifelong Links, through the eyes of Sadie.

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Find out how Lifelong Links worked for Abby

Abby was in and out of care since she was young and has two older sisters who were adopted before she was born. She was 14 and living in a children’s home when she was offered Lifelong Links.

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The Lifelong Links process

An independent, specially trained, Lifelong Links coordinator works with a child in care to find out who is important to them, who they want to be back in touch with and who they would like to know. This might include family members (who they lost contact with, have not yet met, or do not even know that they have) and other adults such as former foster carers or teachers.

The coordinator searches for these people, using a variety of tools and techniques, including our online Circles app. They then bring the network together at the Lifelong Links family group conference to make a plan with and for the child, which the local authority supports to ensure these relationships continue to grow.

The Lifelong Links operational model

The infographic below shows how the Lifelong Links model operates. The child is always at the centre.

A graphic showing the Lifelong Links operational model process. The text describing this is on the page below.

The Lifelong Links operational model - text description

A child centred process

  • Initial discussion between family group conference manager and referrer (the child’s social worker)
  • Agreement from the child and consent from those with parental responsibility
  • Referral made
  • Planning stage:
    • Objectives,
    • Restraints / risks,
    • Child’s support,
    • Carer participation
  • Coordinator meets the child
  • Coordinator uses various tools to map the child’s experiences, history and network:
    • Mobility Mapping
    • Online searches
    • Genogram
    • Timeline
    • Circles
  • Coordinator contacts identified family and wider network
  • Coordinator and the child plan lifelong links family group conference with referrer
  • Lifelong Links family group conference held, plan formulated with child and network
  • Plan incorporated into care plan
  • Reviewed within care planning process

Circles – guiding conversations about support networks

Dark blue background with different coloured and sized circles on it. Each circles has a cartoon style image in the middle of it with a name. Most are people but one is of a dog and another of a cat. The names are: Sarah, Max, Dorothy7, James, Ruth, Simon.Circles is a new online app created by Family Rights Group to explore who in a child’s life is important to them. It is an integral part of Lifelong Links.

 

Most of us have somebody we can turn to for practical and emotional support, for example, family, friends, or neighbours.

But research for the Care Inquiry by voluntary organisations working in the UK, concluded that the greatest failing of the care and child welfare system is that it too often breaks, rather than builds, relationships for children in and leaving care.

Important relationships are often broken when children enter the care system. Many are separated from their siblings, have to change school, or move far away from family and friends.

Watch Parice and Nicky’s story

“It made me feel better knowing I had more family, than just my little bubble.”

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Watch Kaitlin's story

“I felt like I wouldn’t have anyone… now I feel like I do.”

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Children aged between 10 and 17 are the single biggest age group of looked after children. They are also the age group most likely to be subject to multiple moves.

This disruption and instability can leave children and young people lonely and isolated:

  • Some stop believing in lasting and loving relationships, making it less likely that the new arrangement will succeed.
  • Many use social media to search for relatives putting themselves at risk of further rejection or harm.
  • Some try to run away from care, confused by who they are and who they can rely on.

The absence of positive relationships in children’s lives increases the likelihood that they experience longer term difficulties – such as poor mental health, a tougher time at school, unemployment and homelessness.

Relationships and long term social connection is the cornerstone to child and family welfare.

Isabelle Trowler, Chief Social Worker for Children and Families, Putting Children First, Department for Education

Lifelong Links means:

Children and young people in care can develop social networks, have people to rely on, and the chance to build supportive loving relationships into adulthood.

In response to growing recognition that the care system too often breaks rather than builds relationships for children in care, Family Rights Group co-created the Lifelong Links approach with children in care. With thanks to seed funding from KPMG Foundation.

The Department for Education Innovation Programme funded a three-year trial of Lifelong Links (2017-20). Eight hundred and seventy five children benefited from the trial in England, which initially involved seven local authorities, growing to 12 by 2019.

Extra help from servicesLooking to introduce Lifelong Links for children in care in your authority? Family Rights Group can provide you with a package of support to develop your service.

 

A big thank you to:

Abby, Kaitlin, Parice and Nicky for sharing their stories and telling us about the impact Lifelong Links has had on them.

December 2024

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Our funding means we can currently only help 4 in 10 people

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