How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Local authorities who would like to establish or expand a family group conference service are able to commission a bespoke family group conference training and consultancy package from us. We offer various training courses, practice sessions and other types of support for existing family group conference services. We’re also able provide support for local authorities and organisations who are interested in implementing a family group conference service and would like our assistance with getting started.
You can commission our virtual FGC coordinator training course for your local authority or service for a maximum of 16 attendees. You can read the course objectives here.
If you would like further information, please contact Jordene Sewell jsewell@frg.org.uk.
If you wish to book individual places on the virtual FGC training, you can do so here.
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