How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Policy and Campaigns

Family Rights Group works with families, professionals, decision makers and academics to develop and promote policies and practices that:

  • help children to be raised safely and securely within their families
  • build the family and community support networks of children who are unable to live with their parents
  • ensure that families involved with child welfare services, are treated fairly, have their rights respected, and can make informed decisions
  • promote a socially just society in which children thrive within their family and community.

Our research, projects and services guide our agenda for reforming child welfare law and practice. Central to our work is supporting families to be heard, so those with direct experience of the child welfare system, help to shape it.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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