How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Kinship Care: consultancy

Family Rights Group has extensive experience, knowledge and understanding of kinship care (also known as family and friends care).

We provide free legal advice to thousands of kinship carers each year, including grandparents, aunts, uncles, siblings and family friends raising children who unable to safely live with their parents.

We undertake action research and lead the policy and legal work of the Kinship Care Alliance. We provided the secretariat to the Parliamentary Taskforce on Kinship Care and now provide the secretariat to the All Party Parliamentary Group on Kinship Care. We were instrumental in persuading the Government to introduce statutory family and friends care guidance in 2011, and in securing amendments to welfare legislation and legal aid reforms, to reflect the needs of kinship carers. We continue to campaign for further reforms so that children, wherever possible, can be raised safely and thrive within their family network.

Kinship carers with experience of the child welfare system are directly involved in developing our resources and co-designing and co-delivering our training courses.

We can be commissioned by an individual agency or group of agencies to provide training and consultancy to your organisation, which can be varied or adapted to suit your news. We are happy to discuss your organisation’s needs, be that increasing awareness of kinship care; improving knowledge amongst practitioners of the legal framework and kinship care; reviewing your kinship care policies and practice; or considering how children and their kinship carers could be more effectively involved in shaping your services

To discuss commissioning a course or consultancy work contact Pam Ledward pledward@frg.org.uk.

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Our funding means we can currently only help 4 in 10 people

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