By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
Young people and families with lived experience of the child welfare system are at the heart of our charity. They inform, shape and guide every aspect of our work, and meet regularly with staff to determine the charity’s priorities, activities, and campaigns.
We are unique in bringing together legal and social work expertise with the direct voices and insights of families and young people. This underpins our work to influence and drive change throughout the child welfare system, at local and national levels.
We listened to young people when developing our participation forums and this is how our young people’s advisory board was born. Meeting monthly, they set priorities, activities, inform projects and drive our #BuildNotBreak campaign.
Through our discussions with young people, we were conscious that this forum was not going to work for some young people, therefore we were clear that we needed to create more flexibility in the ways young people can be involved in our work.
As young people’s participation officer, I am therefore also supporting young people to share their insights, views, and experiences individually in a way that works for them.
All our participation work with young people and families with lived experience is carried out in accordance with our Family Involvement Policy, upholding the principles of confidentiality, dignity and respect. Young people have access to specialist support from myself an experienced participation officer; counselling and wellbeing services; remuneration, and opportunities to develop skills.
In addition to determining our priorities, activities and campaigns, young people also work to influence policy and practice throughout the child welfare and family justice system. Examples of their influencing work include:
These examples show that when young people share their lived experience, real change happens. Their voices influence practice, shape policy and strengthen support for other young people and families.
And this is only the beginning.
By Lottie Stacey, Young People’s Participation Officer
April 2026
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