How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Education including special educational needs

Buttle UK

Provides emergency funding to people in need and grant funding to enable children to attend state boarding schools when they are very vulnerable. See their website for eligibility criteria and how to apply.


Independent Panel for Special Education Advice (IPSEA)

Provides free legal advice to ensure that children with SEN in England and Wales receive the provision to which they are entitled. Can advise re tribunals.

Call-in Helpline: 0300 222 5899 (Wednesdays, 9.30am – 3.30pm and Fridays, 9.30am – 12.30pm)

Reedham Trust

Provides grant funding to enable children to attend boarding school when they are vulnerable.


Royal National Children’s SpringBoard Foundation

Helps children between the ages of 7 and 13 who are ‘at risk’, providing grant funding to enable these children to attend independent boarding or day schools, or state boarding schools, where they have a chance of making a new start. See their website for eligibility criteria and how to apply.

Telephone: 01932 868622

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Our funding means we can currently only help 4 in 10 people

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