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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Domestic Abuse: further help and advice


Empowers Black, Minority Ethnic and Refugee women, particularly South Asian, Turkish and Iranian women who are experiencing domestic violence, sexual violence and harmful practices. Ashiana provides culturally sensitive advice, support and safe housing, and counselling. Ashiana works to raise awareness of domestic violence and carry out preventative work with the community as a whole.


Domestic Violence Intervention Project (part of Richmond Fellowship)

Run a range of services for parents and families who have experienced domestic violence. DVIP also offer therapy for children who have been affected by domestic violence as well as support for parents of adolescents who have been abusive to their parents/carers and in their close relationships.



Is a UK-based, Black feminist organisation dedicated to addressing violence against Black and minoritised women and girls. As a second-tier, human rights organisation, with national membership, Imkaan represents the expertise and perspectives of frontline specialist women’s services that work to prevent and respond to violence against women and girls.


Latin American Women's Rights Service

Advocates for women’s rights and migrant’s rights. It offers advice, advocacy, information and counselling services in a personalised, confidential and impartial manner. The service includes housing, money and debt management as well domestic violence support. All services are free and in Spanish and Portuguese.

Freephone: 0808 145 4909 (Monday–Friday 11am-1pm)


Supports women and children through a range of services, including refuges, independent advocacy, community outreach and culturally specific services. Refuge advocates for improvements to domestic violence policy and practice, and the implementation of legislation to meet the needs of abused women and children. It helps prevent domestic violence through campaigning, education, training and research.

Freephone 24 hour helpline: 0808 200 0247


Works with domestic violence perpetrators, male victims and young people. Respect runs a helpline for men and women who are harming their partners.

Freephone:0808 802 4040 (Monday–Friday 10am-5pm)

They also run a Men’s Advice Line which provides advice and support to men experiencing domestic abuse and those supporting them.

Freephone: 0808 801 0327

Rights of Women

Advises, educates and empowers women by providing free, confidential legal advice by specialist women solicitors and barristers; enabling women to understand and benefit from their legal rights through accessible and timely publications and training; and campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs. Visit the website or telephone for legal advice.

Family Law call: 020 7251 6577
Criminal law call: 020 7251 8887
Immigration and asylum law call: 020 7490 7689
EU settlement scheme advice call: 020 7118 0267


Is an active user-led organisation that advances the education and training of the Albanian speaking people in the UK, so as to enable them to take full and active roles in their communities. Shpresa provides advice, help and support so to the Albanian community to help the community orientate, settle and gain access to education, training and employment. Additionally, Shpresa raises awareness of the needs of Albanian women experiencing domestic violence and works in partnership with the Women’s Therapy Centre to enable women to find a safe space to explore how they feel and what they want for themselves and their children.


Solace Women's Aid

Is a London-based charity that supports women and children affected by domestic and sexual violence. Solace provides refuge accommodation and a wide range of community based services.

Freephone: 0808 802 5565

Southall Black Sisters

A London-based charity that provides advice, advocacy and a resource centre for Asian and African-Caribbean women who are experiencing domestic violence and all other forms of gender related violence against women. Services can be provided in several community languages, especially South Asian languages.

Helpline: 020 8571 0800

Women's Aid

Is a national charity working to end domestic violence against women and girls. Women’s Aid co-ordinates and supports an England-wide network of over 300 local services and campaigns for better legal protection and services to abused women and children.


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