How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Legal advice and information

To find a solicitor who specialises in childcare law: you can contact

The Law Society: Find A Solicitor

Run by the Law Society, Find a Solicitor is a free service for anyone looking for information about organisations or people providing legal services in England and Wales that are regulated by the Solicitors Regulation Authority (SRA).

Website: https://solicitors.lawsociety.org.uk

Solicitors Regulation Authority

The Solicitors Register is a service for checking a solicitor or firm that is regulated by the Solicitors Regulation Authority.

Website: https://www.sra.org.uk/consumers/register

Advice Now

Partnered with Resolution to provide a panel of family law solicitors that can help with important points of their family case for a reduced, fixed fee. Offer appointments over the phone or via Facetime, Zoom, Skype, or Whatsapp.Their independent, not-for-profit website providing accurate, practical information on rights and the law in England and Wales.

Website: https://www.advicenow.org.uk/know-hows/getting-affordable-advice-family-solicitor-advicenow

Advocate

Advocate is a charity that finds free legal assistance from volunteer barristers across England and Wales.

Website: https://weareadvocate.org.uk/apply-for-help.html

Affordable Justice

All-women team of family law specialists dedicated to providing low-cost legal advice to women dealing with various family law issues, including: arrangements or disputes about children, financial matters, domestic abuse. Provide advice, negotiation on your behalf, or representation at court.

Telephone: 01482 711003
Email: info@affordablejustice.co.uk
Website: https://www.affordablejustice.co.uk/

Child and Family Law Advisory and Support Service (CAFCASS)

CAFCASS is a public body set up to look after the interests of children involved in family proceedings. Works with the children and families and then advises the courts on the child’s best interests. The website has information for adults, children and for young people.

Website: https://www.cafcass.gov.uk

Family Mediators Association

Trains and supports family mediators. Can also help you find your nearest mediator.

Telephone: 01355 244594
Email: info@thefma.co.uk
Website: https://thefma.co.uk

Law Centres Network

The voice of local law centres which provide free independent advice and representation to disadvantaged people who live or work in their catchment area.

The LCN does not employ lawyers and is unable to give advice directly to the public but the site will help you find a law centre nearest to you.

Website: https://www.lawcentres.org.uk

Law works

Website to search for legal clinics offering free legal advice to those not eligible for legal aid and can’t afford to pay a lawyer.

Website: https://www.lawworks.org.uk/legal-advice-individuals/find-legal-advice-clinic-near-you

Not Beyond Redemption (NBR)

Free Family Law advice and representation to mothers in prison to assist in re-establishing and regenerating contact and relationships between mother and child. NBR runs legal clinics at HMPs Send, Downview, East Sutton Park, Peterborough, Eastwood Park, Bronzefield and Styal.

Telephone: 020 7409 1133
Email: info@notbeyondredemption.co.uk
Website: https://www.notbeyondredemption.co.uk/

RCJ

Citizens Advice Service covering Civil & Housing matters, Family Law (private law) including mediation and judge referred child contact (costs involved). Appointments by phone and zoom and in person. Legal services are for people who are not eligible for legal aid and cannot afford a lawyer.

Email: admin@rcjadvice.org.uk (general enquiry)
Website: https://www.rcjadvice.org.uk/

Resolution

Organisation of solicitors committed to promoting a non-confrontational atmosphere in which family law matters are dealt with in a sensitive, constructive and cost-effective way. You can find a member in your area on their website.

Website: https://resolution.org.uk

Support through Court

Charity helping and providing support and information to people facing civil and family courts without a lawyer. Several offices across the UK. See webpage for locations and individual contact details. Appointment requests can be made via this link.

Website: https://www.supportthroughcourt.org/

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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