How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Youth services

National Careers Service

Careers Advisers provide information and advice about the world of careers and learning for 13 to 19-year-olds in England.

You can get in touch with an adviser by webchat, over the phone, by sending an email or text message, or through a moderated online community. Information about how to get in touch is on their website.

Speak to an adviser: 0800 100 900
(Monday to Friday 8am to 8pm; Saturday and bank holidays 10am to 5pm)
Website:
 https://nationalcareers.service.gov.uk

Youth Access

The national membership organisation for services providing young people’s information, advice, counselling and support across the UK. A directory on the website helps young people, carers and professionals identify local services.

Telephone: 020 8772 9900
Email:
admin@youthaccess.org.uk
Website:
 https://www.youthaccess.org.uk

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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