How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Youth services

National Careers Service

Careers Advisers provide information and advice about the world of careers and learning for 13 to 19-year-olds in England.

You can get in touch with an adviser by webchat, over the phone, by sending an email or text message, or through a moderated online community. Information about how to get in touch is on their website.

Speak to an adviser: 0800 100 900
(Monday to Friday 8am to 8pm; Saturday and bank holidays 10am to 5pm)

Youth Access

The national membership organisation for services providing young people’s information, advice, counselling and support across the UK. A directory on the website helps young people, carers and professionals identify local services.

Telephone: 020 8772 9900

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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