Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Call us Email us

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Parents Kinship Carers

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

Web pages Webchat

Exit

How our Advice and Advocacy Service makes a Difference

Home » About Us » Our Impact » How our Advice and Advocacy Service makes a Difference

5 minute read

The latest data and feedback on our Advice and Advocacy Service shows that:

our advice and advocacy makes a positive difference to the lives of the families and their children
the advice, advocacy and information we provide is excellent quality and delivered to the highest standards
the service leads to significant savings in public spending.

Advice and Advocacy Service delivery, 2025-2026

Key stats

Estimated savings for the state of £31.80 for every £1 invested in the advice line. 756,358 online visitors, including 477,278 visitors to online forums. 7,459 enquiries answered, including telephone, webchat, email and forum responses. Self-advocacy support provided to 570 families.

Estimated savings for the state of £31.80 for every £1 invested in the advice line.
756,358 online visitors, including 477,278 visitors to online forums.
7,459 enquiries answered, including telephone, webchat, email and forum responses.
Self-advocacy support provided to 570 families.

What families told us

One week after calling Family Rights Group’s Advice and Advocacy Service:

One week after calling Family Rights Group’s Advice and Advocacy Service: 89% of families said that the advice line was helpful. 85% of families have a better understanding of what they have to do. 92% of families feel the call influenced their ability to cope.

89% of families said that the advice line was helpful.
85% of families have a better understanding of what they have to do.
92% of families feel the call influenced their ability to cope.

Download our 2025-26 impact highlights report in full

Advice and Advocacy Service - Highlights from our Impact Report, 2025-26

Download

Advice and Advocacy Service delivery, 2024-2025

Key stats

Estimated savings for the state of £32.40 for every £1 invested in the advice line
891,267 online visitors, including 504,712 visitors to online forums
7,456 enquiries answered, including telephone, webchat, email and forum responses
Self-advocacy support provided to 578 families.

What families told us

One week after contacting the Advice and Advocacy Service:

93% of families said that the advice line was helpful
86% of families have a better understanding of what they have to do
82% of families feel the call influenced their ability to cope.

In their own words

Space

Download our 2024-25 impact highlights report

Advice and Advocacy Service - Highlights from our Impact Report, 2024-25

Download

Advice and Advocacy Service delivery, 2023-24:

More information about the evaluation:

Advice and Advocacy Annual Report to the Department for Education, 2023-24

Download