By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Our Advice and Advocacy Service evaluation model includes an economic tool, built by New Philanthropy Capital, to estimate the public savings created by the advice line. The evaluation shows that advice from our advice line can lead to positive longer-term outcomes for families, so that they are more able to understand what is happening and are more able to work with children’s services.
Over a third of the families who contacted our advice line last year reported that our advice made a positive difference to the local authority plan or support in place for their children. Our advice means that some children can remain safely at home with their parents or wider family, and can lead save public money by averting the need for long term or more intensive statutory involvement.
We revised the economic evaluation tool with New Philanthropy Capital in early 2024 and used it to measure the impact of the advice line from 2022-2024. It found that the advice line saved an average of £23 in care costs avoided and statutory costs avoided for every £1 invested in it. This suggests that the service has achieved a saving of £24.5 million in public spending across the two years.
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