Hi,
It's my first time posting, so please bear with me as I explain my situation.
12 months ago we had a single assessment done under section 17 for allegedly hurting our child.
In the assessment sent to us there was several minor mistakes which I asked to be clarified, there was also social worker's statement that I (mum) admitted to hurting my child. I did not admit to hurting my child as I did not do it, I requested those entries to be changed, my partner was with me and he can confirm that I did not say that.
After long delays from social worker I involved the manager , who changed wording from "mum confirmed" to "social worker recalls mum confirmed", my disagreement with the admission of hurting our child was added in parent's view, on the last page. I raised my concerns that my view was not in the main body of the assessment but hidden in the" parent's view" section.
I sent few emails to the manager requesting to put my statement in the main body of assessment but she declined and then ignored my emails altogether.
I complained to the council (stage 1Complaint), as a result my complain was partially upheld due to delays , however they state that my view is clearly recorded and they refuse to put it in the main body of the assessment.
The case was closed however I still don't know in what form it was circulated and with whom it was shared.
My worry is that for whoever reads this assessment now or in the future, will have a misleading informational and I doubt that parent's view section is even read . The information about me is incorrect and It's very upsetting that social workers can put anything they want in the assessment even lies but you as parent can't even question what they say.
My question is: Do I move to the stage 2 complaint process and how to approach this to have any chance to have my voice heard?
Thank you for reading.
Incorrect information in Single Assessment
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Rollercoster
- Posts: 6
- Joined: Thu Jun 26, 2025 9:24 pm
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Winter25
- Posts: 309
- Joined: Thu Aug 14, 2025 12:05 pm
Re: Incorrect information in Single Assessment
Hi Rollercoster,
What you are describing is incredibly distressing. Having an official document state that you admitted to hurting your child, when you say you did not, is a very serious issue. This is not a minor wording problem. It is a disputed statement that could affect how your family is viewed in the future.
You have already taken the right first steps by escalating to the manager and completing Stage 1. While the council partially upheld your complaint regarding delays, they have not resolved the central problem: a highly damaging disputed statement still remains in the main body of the assessment.
Yes, I do think Stage 2 is worth pursuing.
The reason Stage 2 matters is that it brings a more formal investigation with greater independence than Stage 1. That gives you a better chance of moving this away from an internal disagreement and onto the more important question: whether the record is fair, accurate, and capable of misleading future readers.
The strongest way to approach this is not to centre everything on “the social worker lied,” even if that is how it feels. The more effective argument is that there is a serious fairness and record accuracy issue here.
From what you have said, the real problem is the follwing
the assessment still contains a very serious disputed statement in the main body
your denial is not reflected alongside it where a future reader would expect to see it
you still do not know who the assessment was shared with, or which version was shared
and that creates an obvious risk that future professionals may read the main narrative and never properly weigh your disagreement
I would keep the Stage 2 complaint focused on three practical points.
First, the wording. Changing it from “mum confirmed” to “social worker recalls mum confirmed” softens it, but it still leaves a highly prejudicial disputed statement in the main narrative.
Second, visibility. It is not enough for your denial to appear only in the parent’s view section if the main body still gives a misleading impression.
Third, remedy. Be specific about what you want. For example:
a Stage 2 investigation
confirmation of who the assessment was shared with and which version they received
and a clear correction or addendum attached prominently to the assessment so any future reader can immediately see that the alleged admission is disputed
A draft email you could use is below.
------------
Subject: Request to progress complaint to Stage 2
Dear [Complaints Team / Name],
I am writing to request that my complaint is progressed to Stage 2 of the statutory children’s services complaints procedure.
Although my Stage 1 complaint was partially upheld in relation to delays, it did not resolve the central issue. The assessment still contains a highly prejudicial disputed statement in the main body, namely that I admitted hurting my child. I have consistently said that I did not make such an admission, and my partner, who was present, can confirm this.
The change in wording from “mum confirmed” to “social worker recalls mum confirmed” does not resolve the problem. It still leaves a damaging disputed statement in the main narrative, while my denial appears only in the parent’s view section. I do not believe this is fair or sufficient, as it leaves the assessment capable of misleading any future reader.
I would like the Stage 2 investigation to consider:
Whether the assessment is fair and accurate in the way it records this disputed statement.
Whether my denial should be reflected more clearly and prominently within the main body of the assessment.
What version of the assessment has been shared, with whom, and whether any amended version was re-circulated.
What corrective action can now be taken to ensure that future readers are immediately aware that the alleged admission is formally disputed.
As a remedy, I am requesting:
a full Stage 2 investigation,
confirmation of the circulation history of the assessment,
and a prominent correction, addendum, or note attached to the assessment so that any future professional reading it can immediately see that this alleged admission is contested.
Kind regards,
[Your Name]
---------
If Stage 2 does not resolve it, you may then want to consider the ICO and/or the Ombudsman, depending on how the council responds.
You are not being unreasonable. If something this serious is left on file in a misleading way, it can follow a family for years.
============
For full transparency, I am not an official adviser. I am a parent with lived experience of the system, offering support and strategic guidance.
What you are describing is incredibly distressing. Having an official document state that you admitted to hurting your child, when you say you did not, is a very serious issue. This is not a minor wording problem. It is a disputed statement that could affect how your family is viewed in the future.
You have already taken the right first steps by escalating to the manager and completing Stage 1. While the council partially upheld your complaint regarding delays, they have not resolved the central problem: a highly damaging disputed statement still remains in the main body of the assessment.
Yes, I do think Stage 2 is worth pursuing.
The reason Stage 2 matters is that it brings a more formal investigation with greater independence than Stage 1. That gives you a better chance of moving this away from an internal disagreement and onto the more important question: whether the record is fair, accurate, and capable of misleading future readers.
The strongest way to approach this is not to centre everything on “the social worker lied,” even if that is how it feels. The more effective argument is that there is a serious fairness and record accuracy issue here.
From what you have said, the real problem is the follwing
the assessment still contains a very serious disputed statement in the main body
your denial is not reflected alongside it where a future reader would expect to see it
you still do not know who the assessment was shared with, or which version was shared
and that creates an obvious risk that future professionals may read the main narrative and never properly weigh your disagreement
I would keep the Stage 2 complaint focused on three practical points.
First, the wording. Changing it from “mum confirmed” to “social worker recalls mum confirmed” softens it, but it still leaves a highly prejudicial disputed statement in the main narrative.
Second, visibility. It is not enough for your denial to appear only in the parent’s view section if the main body still gives a misleading impression.
Third, remedy. Be specific about what you want. For example:
a Stage 2 investigation
confirmation of who the assessment was shared with and which version they received
and a clear correction or addendum attached prominently to the assessment so any future reader can immediately see that the alleged admission is disputed
A draft email you could use is below.
------------
Subject: Request to progress complaint to Stage 2
Dear [Complaints Team / Name],
I am writing to request that my complaint is progressed to Stage 2 of the statutory children’s services complaints procedure.
Although my Stage 1 complaint was partially upheld in relation to delays, it did not resolve the central issue. The assessment still contains a highly prejudicial disputed statement in the main body, namely that I admitted hurting my child. I have consistently said that I did not make such an admission, and my partner, who was present, can confirm this.
The change in wording from “mum confirmed” to “social worker recalls mum confirmed” does not resolve the problem. It still leaves a damaging disputed statement in the main narrative, while my denial appears only in the parent’s view section. I do not believe this is fair or sufficient, as it leaves the assessment capable of misleading any future reader.
I would like the Stage 2 investigation to consider:
Whether the assessment is fair and accurate in the way it records this disputed statement.
Whether my denial should be reflected more clearly and prominently within the main body of the assessment.
What version of the assessment has been shared, with whom, and whether any amended version was re-circulated.
What corrective action can now be taken to ensure that future readers are immediately aware that the alleged admission is formally disputed.
As a remedy, I am requesting:
a full Stage 2 investigation,
confirmation of the circulation history of the assessment,
and a prominent correction, addendum, or note attached to the assessment so that any future professional reading it can immediately see that this alleged admission is contested.
Kind regards,
[Your Name]
---------
If Stage 2 does not resolve it, you may then want to consider the ICO and/or the Ombudsman, depending on how the council responds.
You are not being unreasonable. If something this serious is left on file in a misleading way, it can follow a family for years.
============
For full transparency, I am not an official adviser. I am a parent with lived experience of the system, offering support and strategic guidance.
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Rollercoster
- Posts: 6
- Joined: Thu Jun 26, 2025 9:24 pm
Re: Incorrect information in Single Assessment
Hi Winter25,
Thank you for your answer and a template that I can use. I needed someone to tell me that I am not this annoying person, who complains without a valid reason. Especially that social services don’t seem to see the issue with the way they have written the assessment.
Thank you once again.
Thank you for your answer and a template that I can use. I needed someone to tell me that I am not this annoying person, who complains without a valid reason. Especially that social services don’t seem to see the issue with the way they have written the assessment.
Thank you once again.
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Suzie, FRG Adviser
- Posts: 4970
- Joined: Mon Jul 04, 2011 1:57 pm
Re: Incorrect information in Single Assessment
Dear Rollercoster
Welcome to the parents’ discussion board. Thank you for your post. My name is Suzie. I am Family Rights Group’s online adviser.
I am sorry to hear about the difficult situation you describe. Children’s services completed an assessment last year because of an allegation that you hurt your child. The assessment was conducted under child in need procedures rather than child protection.
When you received the assessment, you were concerned that the social worker had recorded that you admitted to hurting your child which you strongly dispute. You rightly made a complaint about this as you are adamant that the social worker has recorded this incorrectly. Children’s services agreed to change the wording to say, ‘social worker recalls mum confirmed’ and this is noted in the ‘parent’s view’ section of the assessment which you worry would not be seen by anyone reading the assessment as it is on the last page and not clearly noted earlier on. You took this to stage 1 of the complaints procedure where the decision was that your view has been recorded and they will not change it further. You don’t know who received a copy and are worried how this will read if your child’s situation was looked at again. As the case is closed, children’s services would only look at this assessment again if they received a new referral about your child.
I understand your concern about (in) accuracy and that your view is not displayed prominently. Language does matter especially when it comes to what is recorded in an assessment of a child’s needs and what is written about whether a parent said they did or did not do something as serious as hurting a child. I imagine that the assessment process and subsequently asking for errors to be corrected has been stressful and time-consuming for you and although the case is closed, this may be stopping you from fully move on fully. It is important that you do what is best for you. If you do want to proceed further, then I would suggest that you consider:
• Emailing children’s services to ask for clarification about whether your child’s assessment was shared with other agencies and if so which. You could also ask that the amended assessment be provided to such agencies with a visible note highlighting your views and where they are recorded.
• You could do an access to personal records request (please see our advice sheet 6 a) which explains more about this) as an alternative to clarify with whom your assessment was shared and to make sure you have all the information you are entitled to.
• You can request that children’s services now progress your complaint to stage 2 of the complaints process, as you are dissatisfied with the outcome. Please see here for details of how to do this. It is a good idea, as another parent has suggested, to be clear about what outcome you are hoping for.
• If you need to complain beyond children’s services, you can find out how to do so here.
I hope this helps.
Please do post again if you have more questions. You can call our free, confidential adviceline on 0808 801 0366 (Monday to Friday, 9:30am – 3pm) to speak with an adviser if you prefer. We also have and an online advice enquiry form and a webchat which is currently open on Monday and Thursday afternoons .
Best wishes
Suzie
Welcome to the parents’ discussion board. Thank you for your post. My name is Suzie. I am Family Rights Group’s online adviser.
I am sorry to hear about the difficult situation you describe. Children’s services completed an assessment last year because of an allegation that you hurt your child. The assessment was conducted under child in need procedures rather than child protection.
When you received the assessment, you were concerned that the social worker had recorded that you admitted to hurting your child which you strongly dispute. You rightly made a complaint about this as you are adamant that the social worker has recorded this incorrectly. Children’s services agreed to change the wording to say, ‘social worker recalls mum confirmed’ and this is noted in the ‘parent’s view’ section of the assessment which you worry would not be seen by anyone reading the assessment as it is on the last page and not clearly noted earlier on. You took this to stage 1 of the complaints procedure where the decision was that your view has been recorded and they will not change it further. You don’t know who received a copy and are worried how this will read if your child’s situation was looked at again. As the case is closed, children’s services would only look at this assessment again if they received a new referral about your child.
I understand your concern about (in) accuracy and that your view is not displayed prominently. Language does matter especially when it comes to what is recorded in an assessment of a child’s needs and what is written about whether a parent said they did or did not do something as serious as hurting a child. I imagine that the assessment process and subsequently asking for errors to be corrected has been stressful and time-consuming for you and although the case is closed, this may be stopping you from fully move on fully. It is important that you do what is best for you. If you do want to proceed further, then I would suggest that you consider:
• Emailing children’s services to ask for clarification about whether your child’s assessment was shared with other agencies and if so which. You could also ask that the amended assessment be provided to such agencies with a visible note highlighting your views and where they are recorded.
• You could do an access to personal records request (please see our advice sheet 6 a) which explains more about this) as an alternative to clarify with whom your assessment was shared and to make sure you have all the information you are entitled to.
• You can request that children’s services now progress your complaint to stage 2 of the complaints process, as you are dissatisfied with the outcome. Please see here for details of how to do this. It is a good idea, as another parent has suggested, to be clear about what outcome you are hoping for.
• If you need to complain beyond children’s services, you can find out how to do so here.
I hope this helps.
Please do post again if you have more questions. You can call our free, confidential adviceline on 0808 801 0366 (Monday to Friday, 9:30am – 3pm) to speak with an adviser if you prefer. We also have and an online advice enquiry form and a webchat which is currently open on Monday and Thursday afternoons .
Best wishes
Suzie
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Rollercoster
- Posts: 6
- Joined: Thu Jun 26, 2025 9:24 pm
Re: Incorrect information in Single Assessment
Good morning Suzie,
Thank you for your advice, unfortunately SW stopped responding to my emails that is why I proceeded with a complaint. I now have 20 days to respond whether I want to escalate to stage 2 . I may request SAR but it takes a month to get the answer. Taking this into account I will proceed with stage 2 complaint.
Is it still worth requesting SAR even though I won’t be using it for my complaint?
Thank you for your advice, unfortunately SW stopped responding to my emails that is why I proceeded with a complaint. I now have 20 days to respond whether I want to escalate to stage 2 . I may request SAR but it takes a month to get the answer. Taking this into account I will proceed with stage 2 complaint.
Is it still worth requesting SAR even though I won’t be using it for my complaint?
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Winter25
- Posts: 309
- Joined: Thu Aug 14, 2025 12:05 pm
Re: Incorrect information in Single Assessment
Hi Rollercoster,
It is absolutely still worth requesting the SAR, and you are being very smart about how you are managing your timelines here.
Because you only have 20 days to escalate to Stage 2, you are completely right to send off the Stage 2 complaint request right now. Do not wait for the SAR to do that, because you do not want to miss your window to officially challenge the assessment.
However, you should still put the SAR request in today as well. Think of the complaint and the SAR as two completely separate tracks running side by side. The Stage 2 complaint goes to the complaints team to argue about fairness, visibility, and how the situation was handled. The SAR goes to a completely different department, usually the Data Protection or Information Rights team, to force them to hand over the actual data and the audit trail.
The reason the SAR is so valuable for your future is that the complaints team might try to give a vague answer about who the report was shared with. But under a Subject Access Request, the council is legally required to provide the exact circulation list of your data. If the Stage 2 complaint does not give you the result you want, that SAR paperwork will arrive right about the time you need it to take the next step, which would be complaining to the Information Commissioner's Office about inaccurate data sharing.
By doing both, you are putting pressure on the council from two completely different legal angles. It shows them you know your rights, you understand the law, and you are not going to let a misleading record sit unchecked.
Get that Stage 2 email sent off to protect your deadline, and then drop a quick email to their Data Protection team to start the 30-day clock on your SAR.
=======
For transparency, I am not an official adviser. I am a parent with lived experience of the system, offering supportive and strategic guidance.
It is absolutely still worth requesting the SAR, and you are being very smart about how you are managing your timelines here.
Because you only have 20 days to escalate to Stage 2, you are completely right to send off the Stage 2 complaint request right now. Do not wait for the SAR to do that, because you do not want to miss your window to officially challenge the assessment.
However, you should still put the SAR request in today as well. Think of the complaint and the SAR as two completely separate tracks running side by side. The Stage 2 complaint goes to the complaints team to argue about fairness, visibility, and how the situation was handled. The SAR goes to a completely different department, usually the Data Protection or Information Rights team, to force them to hand over the actual data and the audit trail.
The reason the SAR is so valuable for your future is that the complaints team might try to give a vague answer about who the report was shared with. But under a Subject Access Request, the council is legally required to provide the exact circulation list of your data. If the Stage 2 complaint does not give you the result you want, that SAR paperwork will arrive right about the time you need it to take the next step, which would be complaining to the Information Commissioner's Office about inaccurate data sharing.
By doing both, you are putting pressure on the council from two completely different legal angles. It shows them you know your rights, you understand the law, and you are not going to let a misleading record sit unchecked.
Get that Stage 2 email sent off to protect your deadline, and then drop a quick email to their Data Protection team to start the 30-day clock on your SAR.
=======
For transparency, I am not an official adviser. I am a parent with lived experience of the system, offering supportive and strategic guidance.
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Rollercoster
- Posts: 6
- Joined: Thu Jun 26, 2025 9:24 pm
Re: Incorrect information in Single Assessment
Hi,
Just a little update, both SAR and stage 2 complaint sent, now waiting for results.
Thank you both for your help so far , I will keep you updated on further developments.
Just a little update, both SAR and stage 2 complaint sent, now waiting for results.
Thank you both for your help so far , I will keep you updated on further developments.
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Rollercoster
- Posts: 6
- Joined: Thu Jun 26, 2025 9:24 pm
Re: Incorrect information in Single Assessment
Good afternoon,
This is the reply I got after submitting stage2 complaint, why would they review something twice and decline stage 2 complaint? What should I do in this situation?
Also after requesting SAR they emailed asking for birth certificate, but looks like they had not even read it properly as they mixed up my child with my partner and requesting my partner's birth certificate.
Is this normal that they make such errors?
"Dear ....,
I understand that this situation may be frustrating, and I appreciate you taking the time to raise your concerns.
Unfortunately, complaints relating to disputed assessments are not eligible to be considered under the Children's Statutory Complaints Procedure. As stated in the Stage 1 response, your complaint has therefore been managed through the Council's Corporate Complaints Process.
To ensure your concerns are fully considered, I have shared your email with H.M., Head of Service, who is currently reviewing the assessment again. Any necessary amendments will be made, and a revised assessment will be sent to you on Monday.
Once you have received the amended assessment, if you feel that your concerns have not been fully addressed and you wish to progress your complaint to Stage 2 of the Corporate Complaints Process, please do not hesitate to contact me. I will be happy to arrange this for you.
Kind regards
....
Complaints Manager"
This is the reply I got after submitting stage2 complaint, why would they review something twice and decline stage 2 complaint? What should I do in this situation?
Also after requesting SAR they emailed asking for birth certificate, but looks like they had not even read it properly as they mixed up my child with my partner and requesting my partner's birth certificate.
Is this normal that they make such errors?
"Dear ....,
I understand that this situation may be frustrating, and I appreciate you taking the time to raise your concerns.
Unfortunately, complaints relating to disputed assessments are not eligible to be considered under the Children's Statutory Complaints Procedure. As stated in the Stage 1 response, your complaint has therefore been managed through the Council's Corporate Complaints Process.
To ensure your concerns are fully considered, I have shared your email with H.M., Head of Service, who is currently reviewing the assessment again. Any necessary amendments will be made, and a revised assessment will be sent to you on Monday.
Once you have received the amended assessment, if you feel that your concerns have not been fully addressed and you wish to progress your complaint to Stage 2 of the Corporate Complaints Process, please do not hesitate to contact me. I will be happy to arrange this for you.
Kind regards
....
Complaints Manager"
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Winter25
- Posts: 309
- Joined: Thu Aug 14, 2025 12:05 pm
Re: Incorrect information in Single Assessment
Hi Rollercoster,
I can see why that reply has annoyed you. What they are basically saying is:
they do not want to deal with this under the children’s statutory complaints process, they are keeping it in the corporate complaints process instead, but before they let it move on, they are sending it back to the Head of Service for one more review.
So the reason it is being “reviewed again” is because they are trying to see whether they can tidy it up internally before letting it escalate any further.
That does not mean they are right to do it that way.
Councils do sometimes try to push complaints about assessments into the corporate process by calling them disputes about professional judgment. Sometimes they are entitled to do that, but sometimes they are not, and the Ombudsman has criticised councils where they have used the corporate route when the statutory children’s complaints procedure should have been used. So I would not simply assume their position on that is correct. But I also would not get stuck arguing about the route before you have Monday’s amended assessment in front of you.
What I think you should do is this.
Wait for the revised assessment on Monday and read it carefully against your original complaint. The real question is not whether they have altered a few words. It is whether they have actually dealt with the central problem: a serious disputed statement still sitting in the main body in a way that could mislead future readers.
If Monday’s version still does not fix that, then go straight back to the complaints manager and say clearly that you want it progressed to Stage 2 of the corporate complaints process, exactly as they have offered.
At the same time, keep hold of the point that you may still want to challenge their refusal to use the statutory route later if necessary. But right now, the most practical next step is to see what the Head of Service actually does.
On the SAR point, yes, it is sloppy that they mixed up your child and your partner. Unfortunately, that kind of administrative mistake is not rare. It does not mean you are being unreasonable, and it does not mean you should let it go. I would just respond very plainly and factually.
==-------
Dear [Data Protection Team],
Thank you for your email.
This SAR relates to my child’s records, not my partner’s. Please confirm exactly which identification documents you require so that the request can proceed without further delay.
Kind regards,
[Name]
And if Monday’s amended assessment still leaves the real issue unresolved, you could send:
Dear [Complaints Manager],
Thank you for sending the amended assessment.
Unfortunately, the central issue remains unresolved. The main body of the assessment still contains a serious disputed statement in a way that is capable of misleading future readers. My concern has never been simply that my disagreement appears somewhere in the document, but that the substantive record still presents this disputed statement unfairly.
As indicated in your email, I now wish to progress my complaint to Stage 2 of the corporate complaints process.
Please also confirm the circulation history of the assessment, including which version was shared and with whom.
Kind regards,
[Name]
-----------
So no, I would not panic. But no, I would not assume they have handled this properly either.
I would treat Monday as the next decision point. If the amended version still does not properly deal with the disputed statement, push it on immediately.
=========
For full transparency, I am not an official adviser. I am a parent with lived experience of the system, offering supportive and strategic guidance.
I can see why that reply has annoyed you. What they are basically saying is:
they do not want to deal with this under the children’s statutory complaints process, they are keeping it in the corporate complaints process instead, but before they let it move on, they are sending it back to the Head of Service for one more review.
So the reason it is being “reviewed again” is because they are trying to see whether they can tidy it up internally before letting it escalate any further.
That does not mean they are right to do it that way.
Councils do sometimes try to push complaints about assessments into the corporate process by calling them disputes about professional judgment. Sometimes they are entitled to do that, but sometimes they are not, and the Ombudsman has criticised councils where they have used the corporate route when the statutory children’s complaints procedure should have been used. So I would not simply assume their position on that is correct. But I also would not get stuck arguing about the route before you have Monday’s amended assessment in front of you.
What I think you should do is this.
Wait for the revised assessment on Monday and read it carefully against your original complaint. The real question is not whether they have altered a few words. It is whether they have actually dealt with the central problem: a serious disputed statement still sitting in the main body in a way that could mislead future readers.
If Monday’s version still does not fix that, then go straight back to the complaints manager and say clearly that you want it progressed to Stage 2 of the corporate complaints process, exactly as they have offered.
At the same time, keep hold of the point that you may still want to challenge their refusal to use the statutory route later if necessary. But right now, the most practical next step is to see what the Head of Service actually does.
On the SAR point, yes, it is sloppy that they mixed up your child and your partner. Unfortunately, that kind of administrative mistake is not rare. It does not mean you are being unreasonable, and it does not mean you should let it go. I would just respond very plainly and factually.
==-------
Dear [Data Protection Team],
Thank you for your email.
This SAR relates to my child’s records, not my partner’s. Please confirm exactly which identification documents you require so that the request can proceed without further delay.
Kind regards,
[Name]
And if Monday’s amended assessment still leaves the real issue unresolved, you could send:
Dear [Complaints Manager],
Thank you for sending the amended assessment.
Unfortunately, the central issue remains unresolved. The main body of the assessment still contains a serious disputed statement in a way that is capable of misleading future readers. My concern has never been simply that my disagreement appears somewhere in the document, but that the substantive record still presents this disputed statement unfairly.
As indicated in your email, I now wish to progress my complaint to Stage 2 of the corporate complaints process.
Please also confirm the circulation history of the assessment, including which version was shared and with whom.
Kind regards,
[Name]
-----------
So no, I would not panic. But no, I would not assume they have handled this properly either.
I would treat Monday as the next decision point. If the amended version still does not properly deal with the disputed statement, push it on immediately.
=========
For full transparency, I am not an official adviser. I am a parent with lived experience of the system, offering supportive and strategic guidance.
-
finaldj0
- Posts: 10
- Joined: Thu Mar 14, 2024 12:11 am
Re: Incorrect information in Single Assessment
We have had this problem ourselves, In fact I don't even know what's going on with our 2 when they first started working with us they never answered any emails. It took them 3 months and me having a go at the support worker in my house over the lack of communication to be told that "I can't respond to you through your work email address"
But I said right so a secure email account vs a hotmail account? she wasn't bothered and I've noticed when they write reports usually about 15 - 25 pages long we get in the family section about 4 lines likes it's killed them to write something nice and usually the rest of the pages are either neutral or just negative.
We've met with the manager twice she's about as bright as 2 planks as well. I don't even get why there are 2 of them as the last one involved it was just one.
But I said right so a secure email account vs a hotmail account? she wasn't bothered and I've noticed when they write reports usually about 15 - 25 pages long we get in the family section about 4 lines likes it's killed them to write something nice and usually the rest of the pages are either neutral or just negative.
We've met with the manager twice she's about as bright as 2 planks as well. I don't even get why there are 2 of them as the last one involved it was just one.
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