How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
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Why help us

Our purpose is to enable children to live safely and thrive within their family and community.

We were founded in 1974 by social workers, lawyers and families in response to the injustices experienced by many parents involved with children’s services and the unnecessary separation of children from their families.

We promote a fairer child welfare and family justice system, in which children’s and families’ voices and experiences are central to decision making. We do this through:

  • providing free, independent and confidential advice to help parents and kinship carers understand the law, child welfare processes, their rights and options;
  • creating and championing innovative family-led solutions, including family group conferences and
    Lifelong Links;
  • promoting families’ voices, expertise and insights in all our work, and supporting mothers,
    fathers, kinship carers and care-experienced young people to be heard by policy-makers, practitioners and the public;
  • leading campaigns to achieve changes in law, policy and practice, informed by research
    and the perspectives of those with lived experience.

“Family rights are important because families are important to children. That’s what Family Rights Group is all about.”

Baroness Hale, former President of the Supreme Court

We have had a significant impact in influencing legislation, including the Children Act 1989.

These achievements are due to us consistently bringing evidence of injustices to the attention of politicians, practitioners and the media, and putting forward workable solutions.

However, more could be done to prevent children from being taken into care in the first place and parents need to get the early help to stop problems escalating into a crisis.

There are more than 200,000 children in the UK raised by family and kinship carers. These children have suffered similar adversities to those in the care system, yet the support they receive bears little if any relationship to their needs.

Our work is needed now more than ever.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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