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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Lifelong Links Service Accreditation

Lifelong Links service accreditation is a means for local authorities to demonstrate that they meet high standards of Lifelong Links practice.

Family Rights Group has been at the forefront of developing and promoting high quality practice. We have developed a set of nine standards which set out the basic requirements which should be expected from services delivering Lifelong Links.

A graphic showing the nine quality standards of an accredited Lifelong Links service. A full text description is on the page under the image.

Nine quality standards of a service - text description

  • Coordinators are independent, trained and supported.
  • All necessary consents and agreements are in place.
  • A Lifelong Links planning meeting involving all relevant people is convened, and next steps agreed.
  • The child’s network is thoroughly explored with them and next steps agreed.
  • The coordinator engages the family and wider network, and supports them in contributing to the Lifelong Links plan.
  • The Lifelong Links family group conference is planned and takes place in a safe environment.
  • Lifelong Links plans are shared, implemented and embedded in the child’s care plan.
  • Local authority supports the plan to ensure child’s ‘Lifelong Links’ are developed.
  • The service works to the principles of equality and inclusivity, promoting diversity.

All Lifelong Links services are welcome to apply to become accredited. Accreditation lasts for three years.

Local authorities with an accredited service

Family Rights Group is delighted that the following local authorities have an accredited Lifelong Links service:

              • Coventry City Council
              • Doncaster Council
              • Hertfordshire County Council
              • Kent County Council
              • Lancashire County Council
              • Leeds City Council
              • North East Lincolnshire Council
              • Stockport Metropolitan Borough Council

The accreditation framework sets out the minimum requirements for a Lifelong Links service to be accredited and provides:

  • Clear guidance as to how services should operate;
  • A benchmark against which a service can be measured; and
  • An opportunity for external peer led scrutiny of practice.

The framework draws together a number of elements encompassing:

  • A set of standards pertaining to Lifelong Links practice; and
  • Training requirements and support for Lifelong Links coordinators.

In order to submit a portfolio for Lifelong Links accreditation, the family group conference service must be accredited, or if submitting both portfolios together then the service’s family group conference practice will be assessed and accredited prior to Lifelong Links practice being assessed.

This guidance document sets out the standards framework; what a Lifelong Links service needs to do to become accredited; how to submit the accreditation portfolio and the assessment process.

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To find out more about accreditation including costings, please email the FGC and Lifelong Links team at: fgcteam@frg.org.uk

December 2024

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