How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Secure children’s home

What is a secure children’s home?

A secure children’s home is sometimes known as ‘secure accommodation.’ Or as a ‘secure unit’.

A secure children’s home is a type of residential home that can be used where a child is:

The child may be looked after in the care system under a court order. Or under a voluntary arrangement.

Why may a child need to be cared for in a secure children’s home?

This may be because the child:

  • Poses a risk to themselves, or
  • Is a risk to others.

There are different ways children’s services can arrange for child to be cared for in a secure children’s home. It will depend on the precise situation:

Table explaining what a secure accommodation order is, including key information about its purpose, criteria for application, and relevant legal details.

Who runs secure children’s homes?

Secure children’s homes may be run by local councils. Some are run by voluntary organisations. And some secure children’s homes are run by private firms.

Children remanded or sentenced to custody by a criminal courts

A secure children’s home is also a type of youth detention accommodation. There may be reasons why a secure children’s home is the appropriate type for a child to be in. For example, because of the child’s young age. Or because their needs can be better met in a secure children’s home.

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