How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Environmental Policy & Carbon Reduction Plan

This Environment Policy sets out Family Rights Group’s aims and objectives for safeguarding the environment. It applies to all premises and activities within the control of Family Rights Group.

Family Rights Group is committed to conservation and improvement of the environment and to minimising the environmental impact of the risks arising from its activities.

Family Rights Group will manage its operations in ways that are environmentally sustainable and economically feasible and provide appropriate environmental education programmes for its members.

In order to achieve this Family Rights Group has the following objectives:

  • To promote sound environmental management policies and practices throughout Family Rights Group;
  • As a minimum, to comply with the requirements of relevant legislation;
  • To make efficient and environmentally responsible use of energy and water;
  • To promote the environmentally responsible procurement of goods and services;
  • To minimise waste production as a far as is practicable, to reuse or recycle waste where appropriate and to regulate the treatment and disposal of residual waste;
  • To reduce and, where practicable, prevent pollution;
  • To minimise the impact of transport on the environment through policies which strongly encourage the use of cost effective, public transport wherever feasible;
  • To minimise any adverse environmental impact of any new Family Rights Group development;
  • To maintain Family Rights Group’s premises in an environmentally sensitive way;
  • To minimise the adverse environmental impact of decommissioning and disposal of Family Rights Group’s assets.

As part of the charity’s environmental commitments and standards, it has published a Carbon Reduction Plan which sets out the goal of achieving net zero carbon emissions by 2050, as well as calculations and analysis of our current carbon footprint, and initiatives being undertaken to reduce it.

Our environmental documents are available below:

Environmental Policy

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Carbon Reduction Plan

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Our funding means we can currently only help 4 in 10 people

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