By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
Local authorities (councils) must have regard to seven corporate parenting principles when supporting looked after children and care leavers. These apply to children and young people in care under court orders and to those looked after under voluntary arrangements.
These key principles must be considered by local councils at all times when supporting young people leaving care.
Our advice sheet Children’s services duties to young people leaving care includes an easy to use chart explaining each different category and the related children’s services legal duties.
Some young people come to the United Kingdom as Unaccompanied Asylum-Seeking Children. This is sometimes shortened to UASC. If they are under the age of 16, leaving care duties apply to them. This is the case whatever their immigration status is. But when they reach the age of 18 their situation is different. See our Children’s services duties to unaccompanied asylum seeking children advice sheet for information.
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