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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
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Is this the beginning of official recognition?

In this blog for Kinship Care Week, Ray, a member of our kinship carers’ panel, reflects on new laws that affect kinship carers, and the difference they might make.

“A photo of Ray GrittonIt’s hard being a special guardian, especially when, like so many others in this position, you are older. The constant concerns about your own health and longevity and the increasing demands on your body. It isn’t helped by the fact that this is a 24/7 undertaking with often little respite. In our case I think it is something like eight nights off in seven and a half years.

You worry about ensuring that you are doing the best for your charge, whilst trying to keep up with all the current trends and dealing with approaching teenage years. It’s not surprising that when nine thirty comes bed seems very appealing.

All of the above goes on constantly but there are other things that crop up that can be equally frustrating, time consuming and stress inducing. These occurrences are usually associated with interaction with government offices and departments, education, GPs, hospitals etc. The problem being the basic lack of understanding as to what special guardians and kinship carers are. It becomes exasperating when you have to repeat your story two or three times to different departments during one phone call.

The introduction of the Children’s Wellbeing and Schools Act earlier this year will hopefully help to end this sorry state of affairs. Following years of hard work and the Family Rights Group’s brilliant Time to Define campaign a definition of Kinship Care was included in the Act. I’m hoping that this will lead to a better understanding of our situation by all bodies and might even lead to us having a box that we can tick on official forms.

Perhaps this really could be ‘The beginning of official recognition’.”

October 2026

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