By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
John Trevor-Allen is a Chartered Librarian, working for Public Health England. In the past, he has worked in NHS libraries and local authorities’ public libraries. John has also volunteered extensively, including roles with Nightline, Samaritans, and the British Red Cross. Currently, John is a Trustee of CILIP, where he helped lead a full sector ethics review, and also volunteers as Communications Director for the not-for-profit company Three Rings CIC. John is a previous service user who joined the FRG Board of Trustees in 2018.
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