How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Our Impact Goals

Our Impact Goals

Family Rights Group has set ambitious goals for the next ten years (2025-34). Allied to these are key methods of tracking our progress and measuring our impact. This enables us to adjust and adapt our goals as they evolve.

Goal 1. Families have a right to independent legal and practical advice and advocacy, adequately funded by government, when there are care or protection concerns about their child.

We will continue to work to ensure that families involved with the child welfare system and family justice system are treated fairly, have their rights respected and can make informed decisions. We want families to be able to access the support they need as early as possible to prevent difficulties escalating.

Over the next two years:

  • 10,000 calls a year to be answered;
  • 1 in 2 callers report our advice has made a positive difference to the child remaining or returning to their family, and/or to the local authority plan for the child and services provided;
  • Over 750,000 unique visitors per year accessing information and advice from the website or discussion forums.

We want to increase advocacy provision to support those families in most need, including advocating for them with children’s services.

We will provide innovative solutions, using appropriate technology, enabling more families, particularly those from minoritised and disadvantaged groups to get the advice they need.

Over the next ten years we will:

  • Develop legal projects to help demonstrate the need for, and the impact of, early legal advice.
  • Analyse the legal aid regime, and publish our proposals for reforms to improve access to legal advice and justice for families.
  • Provide learning opportunities for the public, as well as legal practitioners, about the evolving legal landscape.

Goal 2. Families are supported to make safe plans for their children, with the right to a family group conference if there are care or protection concerns.

In a family group conference (FGC), family and friends are supported to come together to make a plan to safely address concerns about a child. Underpinned by a clear set of principles and standards, there is substantial evidence that family group conferences can safely avert children entering or remaining in the care system.

As the foremost experts on family-led decision making, our aim is that by 2034:

  • all local authorities have an accredited family group conference service;
  • Family group conferences are offered to all families when they come into contact with the child welfare system.

We will continue to be the leading authority on family group conferences in
England and host of the national FGC Network.

We will promote consistently
high standards, be the principal source of legal expertise, and pioneer research
and practice developments.

Goal 3. Kinship care is valued and properly supported as the first option when children cannot live at home.

Family Rights Group will continue to be recognised as the national policy and
legal authority on kinship care and provide the Secretariat to the All Party
Parliamentary Group on Kinship Care.

Over the next ten years we want to ensure that:

  • A clear definition of kinship care is enshrined in law, recognises all forms of kinship care arrangement and provides a foundation for an
    effective support system.
  • At a local level there is a transformation in what support is available to kinship families, with the law requiring local authorities to develop with kinship families a local kinship offer.
  • Employment rights, including paid leave are awarded to all kinship carers. There is a fair and
    accessible financial support framework for all
    kinship carers.
  • That the Government recognises and addresses the cliff edge affecting young people raised in kinship care as they turn 18 years old, particularly disabled young people and those with special educational needs.
  • There is a dedicated fund, that helps guarantee that children and young people raised in kinship care have access to counselling and therapeutic support that is tailored to their needs.
  • Gaps in research evidence are addressed including into the experience of children from black minority ethnic communities who are being raised by kinship
    carers.

Goal 4. A right to Lifelong Links for all care experienced children and young people to build loving relationships.

Lifelong Links is a pioneering and highly successful approach developed by
Family Rights Group. It helps build lasting support networks for children in care and creates a culture in which the care system values children’s relationships from the outset.

Over the next five years, we want every local authority in the UK to offer an accredited Lifelong Links service to children in care and care leavers.

We will lead future innovations in Lifelong Links which are tailored to the needs of care-experienced children and young people involved in the criminal justice system, adopted children and children in kinship care.

Goal 5. Children and families with experience of the child welfare and family justice system help shape it, at local and national level.

We are committed to ensuring that young people and families with experience of the child welfare system make up at least half of our trustee board and continue to determine the charity’s priorities, activities and campaigns. We will:

  • Continue to support our vibrant parents’ and kinship carers’ panels, and promote their impact, diversity and prominence.
  • Co-develop engagement platforms for young parents and those who have grown up in kinship care or in the care system.
  • Ensure that young people and families’ voices and insights are integral to our work.

Our ambitions over the next ten years are that:

  • All local children’s services, central government and other child welfare and family justice agencies have mechanisms by which young people, parents and kinship carers influence policies, practice, research and evaluation and the
    commissioning of services.
  • Young people and families with experience of the child welfare system are directly involved in the co-production and co-delivery of education, training and
    professional development for legal and social care practitioners.
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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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