How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
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Chief Executive

Cathy Ashley OBE

Cathy has served at the helm of the national charity since 2004. She has secured legislative changes, including the exemption of kinship children from the limiting of child tax credit to two children, and 1 year work conditionality exemptions for kinship carers claiming benefits.  She has initiated and undertaken ground-breaking research, delivered international talks and edited and co-written books on under-explored areas of children’s social care, including on family-led decision making, young parents, fathers and on sibling carers raising their younger brothers and sisters. She sits on a number of academic and national advisory boards, including the President of the Family Division of the High Court’s Public Law Working Group.  Under her leadership, the charity has been at the forefront of designing game-changing practice innovations, such as the ‘Lifelong Links’ approach for children in care and care leavers so all children have a support network to turn to in life.

In her spare time, Cathy set up The Elmgreen School, a non-selective comprehensive school in Tulse Hill, South London. She sits on the Holocaust Memorial Day Trust expert reference group and was Chair of the Holocaust Memorial Day Trust for six years. For this work she was awarded an OBE in 2017.   She loves Cuban salsa dancing and sometimes tries running!

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Our funding means we can currently only help 4 in 10 people

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