How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
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Director for Social Care Practice

Pam Ledward

Pam is an experienced social worker, having qualified with an MA in Social Work in 1991 and specialised in working with children and families for over thirty years.

Pam has held various roles within English local authorities, including social worker, manager and child protection conference chair. Her most recent local authority roles were as Principal Social Worker in two large London Boroughs. Pam’s international social work experience includes working in the children’s court in Los Angeles between 1998 and 2002 as a court appointed special advocate. Pam has worked for Family Rights Group since 2006. She is one of the architects of the charity’s groundbreaking Lifelong Links – an approach which aims to ensure all care experienced children and young people have a support network to turn to in life.

As Director for Social Care Practice, Pam takes lead responsibility in enabling the organisation to build upon its authority with social care practitioners and decision makers at local and national level. Central to her role and approach is ensuring the experiences of children and families contribute and influence child welfare debates and discussions. Pam provides social work practice and strategic expertise across the charity’s work advice, policy, campaign and project work streams. She leads Family Rights Group’s social work and participation team and oversees the charity’s family group conference work.

Pam is a member of the Principal Social Worker Network and currently sits on the UK Contextual Safeguarding Advisory Board.

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Our funding means we can currently only help 4 in 10 people

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