How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
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Director for Social Care Practice

Pam Ledward

Pam is an experienced, qualified social worker, having qualified with an MA in Social Work in 1991 and she has specialised in working with children and families. She lived in Los Angeles between 1998 and 2002 and worked there in the children’s court as a court appointed special advocate.

She has held various roles within English local authorities, including social worker, manager and child protection conference chair. Her most recent local authority roles were as Principal Social Worker in two London Boroughs.

Pam has worked for Family Rights Group since 2006. She has held the role of Principal Social Work Adviser since 2012 and takes lead responsibility in enabling the organisation to build upon its authority with social care practitioners and decision makers, and to ensure the experiences of children and families contribute and influence child welfare debates and discussions. She contributes social work practice expertise across the charity’s work policy, campaign and project streams.

Pam was involved in the development of the Lifelong Links approach for care experienced children and young people, and oversees the Charity’s family group conference and Lifelong Links work.

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Our funding means we can currently only help 4 in 10 people

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