How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
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Laura Bissell

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Laura is an experienced social worker, having qualified with a BA (Hons) Social Work in 2010 and she has specialised in working with children, young people and their families. Before joining FRG Laura practised as a social worker in the North East of England, having held various roles working with care experienced children and young people and their families, including as a social worker, advanced practitioner, and team manager. In 2019 Laura received praise from the National Implementation Adviser for care leavers, for the service she developed for care experienced young people. She was a finalist in the Social Worker of the Year awards.

In 2021 following a care leavers’ focused visit by Ofsted, Laura was asked to present at their national conference to share her knowledge about best practice in supporting care experienced young people to achieve positive outcomes. Laura has led on many service developments including; the care leaver local offer, reunification, Staying Close and developing services for separated migrant children and young people, each of which contributed to an outstanding judgement from Ofsted.

Laura joined Family Rights Group in 2024 as a social work adviser. She is a member of the social work policy team and also provides social work practice expertise to family group conference and Lifelong Links workstreams. This includes project and policy work, development of bespoke practice guidance for family group conference and Lifelong Links coordinators and their managers. Laura has led the development of young people’s participation within FRG, working closely with care experienced young people to ensure their voices, expertise and ideas shape and inform Lifelong Links developments. She is a key contributor to Family Rights Group’s #BuildNotBreak campaign work.

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Our funding means we can currently only help 4 in 10 people

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