By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
We provide independent and confidential advice for parents, kinship carers, relatives and friends of children who are involved with children’s services in England or need their help. We support families to work with social workers and understand the law, their rights and options.
You can also visit our advice forum for parents or advice forum for kinship carers. Use the search on the forum to see if someone has posted asking questions similar to your own. All of the posts that you see on the forums from Suzie have been written by one of our experienced advisers. If you cannot find the information you need already on the forum, you can join and post a question
If you cannot find the answer to your question on our website or forums, please continue by completing the enquiry form below.
If you would like to speak to an adviser, please phone our free telephone advice line on 0808 801 0366. It is open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays).
If you are worried about the safety of a child and want their situation to be investigated, please contact the police, children’s services (social services) where the child lives or the NSPCC. If you are a child wanting help, please contact Childline, or call them on 0800 1111.
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