How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Advice worker drop-in: Family Rights Group’s online briefing – March 2026

Advice worker drop-in: Family Rights Group’s online briefing

Advice workers often support people facing multiple, interconnected issues, including debt, housing and benefits. We know that some people contacting advice centres may also be involved with children’s services, or need the help of children’s services. That’s where Family Rights Group can help you.

We provide free, confidential, and independent advice to parents, kinship carers and family members via our telephone advice line, advice enquiry form, live webchat service and online forums. Our advice helps families understand and navigate child welfare systems.

Our free online briefing is designed to help you signpost families to our Advice and Advocacy Service effectively. It will answer the following questions:

  • What support can Family Rights Group offer?
  • When is the Family Rights Group advice service the right service for a family?
  • What are the limits of the help Family Rights Group can provide?

About the session

Tuesday 3rd March 2026, 10am – 11am (online)

This online session provides a space for generalist advisers, or those without specialist knowledge of public family law and children’s services legal duties and powers, to:

  • Understand how Family Rights Group’s Advice and Advocacy service supports families involved with children’s services.
  • Learn when and how to signpost to us, and what families can expect from our service.

The session is grounded in day-to-day advice work and designed to strengthen working relationships.

Who should attend

This session is for any adviser, whether you’re paid or a volunteer. Many of the people you support may also be involved with children’s services, or might need their help; even if that’s not the main reason they come to you.

You do not need prior knowledge of Family Rights Group, or expertise in the law around children’s services involvement to attend.

Format

This is an online briefing which will take place via MS Teams. A Service Manager and one of our expert advisers will provide a brief overview of the service, after which there will be an opportunity to ask questions about how we work.

About Family Rights Group

Family Rights Group is a national charity, established 50 years ago. We work with parents whose children are in need, at risk, or are in the care system, and with kinship carers who are raising children unable to remain at home.

Our Advice and Advocacy service provides independent, specialist advice to families involved with children’s services. It helps families understand and navigate child welfare systems.

In 2023-2024, after calling our advice line:

  • 93% of families said that the advice line was helpful
  • 86% of families have a better understanding of what they have to do
  • 82% of families feel the call influenced their ability to cope.

Book your place

Tuesday 3rd March 2026, 10am – 11am (online)

Places are limited!

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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