How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Why reunification?

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A call to action to change child welfare

Promotional banner for an international virtual conference on child welfare. The top section reads "A call to action to change child welfare" in white text on a purple background. Below, illustrated diverse hands are raised, each holding a red heart, with "2025" on one heart. A blue digital world map is in the background with the hashtag "#TakeAction2025" and the text "INTERNATIONAL VIRTUAL CONFERENCE." The bottom section includes event details: "Family Rights Group is speaking – join us! International virtual conference October 6th – 9th 2025," along with logos for Family Rights Group and The Kempe Center.Join us at the Kempe Centre 2025 international virtual conference, where we will be discussing how the right support at the right time can enable children to leave the care system and return to and remain safely at home.

Our Chief Executive, Cathy Ashley will be joined by Matt Clayton, Strategic Lead – Children in Care, Children with Disabilities and Care Leavers, from Coventry City Council.

Date: Tuesday 7th October 2025
Time: 12 noon -1.15 pm BST

Find out more and register on the Kempe Centre website.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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