How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

Exit
Family Rights Group
Cover Your Tracks

Family Group Conferences (FGCs)

A family group conference (FGC) is a process which enables a family to come together to make a plan to address concerns about their child’s welfare.

Family group conferences (FGCs) work by helping families resolve concerns, keep children safely within their family network and avert children from the care system, and save money.

If you are a parent or family member and want to understand more about the family group conference process, please visit our Family group conferences: advice for families section.

Family Rights Group has been at the forefront of the development and introduction of family group conferences in the United Kingdom.

Family group conferences (FGCs) in the UK

FGCs originated in New Zealand and are grounded in the Māori culture. Family Rights Group introduced family group conferences to the UK in the 1990s, after inviting a group of practitioners from New Zealand to share information and their experience of practice.

FGCs are the gold standard of family group decision making approaches. They are internationally recognised and evaluated, with a set of clear principles.

Family Rights Group:

Find out more about family group conferences (FGCs)

From this page you can find links to more about family group conferences, why they are important, how they work, and how Family Rights Group can help.

How can Family Rights Group help your local authority?

Family Rights Group supports local authorities to introduce or expand a family group conference service. This includes training FGC coordinators, connecting practitioners and managers, and providing specialist one to one support.

Updated August 2025

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now