How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Environmental Policy

This Environmental Policy Statement sets out Family Rights Group’s aims and objectives for safeguarding the environment. This statement applies to all premises and activities within the control of Family Rights Group.

Family Rights Group is committed to conservation and improvement of the environment and to minimising the environmental impact of the risks arising from its activities.

Family Rights Group will manage its operations in ways that are environmentally sustainable and economically feasible and provide appropriate environmental education programmes for its members.

In order to achieve this Family Rights Group has the following objectives:

  • To promote sound environmental management policies and practices throughout Family Rights Group;
  • As a minimum, to comply with the requirements of relevant legislation;
  • To make efficient and environmentally responsible use of energy and water;
  • To promote the environmentally responsible procurement of goods and services;
  • To minimise waste production as a far as is practicable, to reuse or recycle waste where appropriate and to regulate the treatment and disposal of residual waste;
  • To reduce and, where practicable, prevent pollution;
  • To minimise the impact of transport on the environment through policies which strongly encourage the use of cost effective, public transport wherever feasible;
  • To minimise any adverse environmental impact of any new Family Rights Group development;
  • To maintain Family Rights Group’s premises in an environmentally sensitive way;
  • To minimise the adverse environmental impact of decommissioning and disposal of Family Rights Group’s assets.

The main responsibility for implementation of this policy lies with the Chief Operating Officer.

While Family Rights Group accepts the main responsibility for implementation of this policy, individuals have a very important role in co-operating with those responsible for safeguarding the environment. Individuals are required to abide by rules and requirements made under the authority of this policy.

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Our funding means we can currently only help 4 in 10 people

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