How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Child arrangements order allowance

What is a child arrangements order allowance?

A child arrangements order allowance is a type of financial help. Children’s services can provide this for a child who is being cared for by someone who:

  • Has a ‘lives with’ child arrangements order which says the child should live with them and
  • Is not the child’s parent or step-parent (whether by marriage or civil partnership).

What do kinship carers need to know about child arrangements order allowance?

Child arrangements order allowance:

Children’s services should provide information about the financial help that may be available for kinship carers in their local area. This should be published in their kinship local offer. Anyone can ask to see a copy of their kinship local offer.

For more information about child arrangements order allowances, please see our:

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