How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family mediation

This is where a trained independent person helps family members who disagree about something important. For example, in relation to child care arrangements after a couple separate. A mediator will try to help those parents to reach agreement before or without having to go to court. It is not a form of counselling.

Mediation can help if there is disagreement about child maintenance or other financial matters. Mediation can also help when arrangements agreed in the past need to change. Previous agreements might need to change, for example, because children are getting older.

The mediator is impartial and does not take sides. The mediator can help by making sure discussion remains focused on the needs of the child. They may meet an older child separately. They will seek the young person’s views on particular matters in order to inform the adults’ discussions.

The mediation process is voluntary. It is the people taking part in the mediation who reach agreement and make the decisions. No one can be forced to agree to anything against their wishes.

It is important to note that informal agreements reached in mediation are not legally binding. If parties to mediation want therefore to formalise any agreement reached in mediation to ensure it is kept to, then they can apply to court for a consent order.

It is a requirement that anyone wanting to apply to court for a private law order about a child must first meet with a mediator for a Mediation Information and Assessment Meeting. Mediation is not required however if there is evidence of domestic violence or child abuse, or if an application is urgent.

For more information see:

The Family Mediation Council website

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