By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
Kinship care is any situation in which a child is being raised in the care of a friend or family member who is not their parent. This can be a short term, temporary arrangement. Or it may be longer term.
Someone who is raising a child in this way is known as a kinship carer. Kinship carers used to be known as family and friends’ carers.
A kinship carer may be a relative or family friend. Or they may be someone else who has a connection with the child.
A close relative also includes someone who is related to the child by marriage or civil partnership. For example, a parent’s husband or wife or stepbrothers and stepsisters.
This means it is very important for families to have the right information and advice about kinship care. That includes kinship carers and people who are thinking about becoming kinship carers.
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