How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Team around the family

This refers to a method of working where professionals from different agencies form a team. This is done on a case by case basis. The aim is to ensure that are the right people to meet the specific needs of a child and their family. So the term ‘team around the family’ is a way of working rather than a fixed group of professionals.

A team around the family is likely to include some people from early help services, education and health. It may also include those who work in drug and alcohol services or adult mental health services. The make-up of each team around the family will reflect the nature of the family’s difficulties.

Each team around the family will have a lead practitioner. They will assess the child and family’s needs and develop a plan of action and support with them. This will be specific to whatever difficulties the child and family face.

This way of working is sometimes called a team around the child.

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