How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Should a child in need assessment and plan involve family and friends?

Wider family and friends are an important resource. A child in need assessment should look at what family and friends can offer. Any support available could form part of the child in need plan.

A family group conference can be a good way to find out how family and friends can help. A family group conference is sometimes called a family group meeting. It is a family-led planning meeting. It brings together the whole family, and others who are important to the child. Together they make a plan for the child. The ‘family plan’ is developed in the conference.

See our family group conferences: advice for families page for further information.

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Our funding means we can currently only help 4 in 10 people

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