How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Will children’s services be concerned if alcohol or drugs are used by a woman during their pregnancy?

If a mother misuses drugs during pregnancy, or drinks alcohol in excess/against health advice, this may affect the unborn baby. Parents to be who are struggling with drug or alcohol misuse may want to visit our Parents to be page. This introduces the different kind of help and support parents-to-be can seek. It includes information about getting help from children’s services. It also explains more about the steps children’s services may take if concerned about the welfare of a baby.

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Our funding means we can currently only help 4 in 10 people

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