How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Lifelong Links news

Lifelong Links is an approach which benefits children and young people in care and care leavers. Family Rights Group has identified additional barriers to the most marginalised young people in care being offered Lifelong Links. As such we have co-produced additional practice guidance, training and resources. Here you can find the latest Lifelong Links news and developments.

Visual graphic with numbers of young people worked with and the number of local authorities:

Infographic on Lifelong Links statistics July 2025

As of July 2025:

  • Over 4,000 children and young people have benefited to date.
  • Working with 42 local authorities in England, Scotland and Wales to offer Lifelong Links.

What we are working on now

Here you will find the latest news on our current projects.

How we got here

The timeline below sets out the key milestones of the Lifelong Links journey:

For more detail on the reports mentioned in this timeline see Impact of Lifelong Links.

April 2025

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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