How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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803% rise in domestic violence related calls over last 5 years – and victims have fewer options

Published: 15th January 2014

Under 1 minute read

Our Chief Executive’s blog for ITV News ‘Lamentable situation’ of domestic violence victims at risk of losing children

Interview on ITN with our Chief Executive and Angela, a victim of domestic abuse whose children were adopted

Report in The Guardian by Patrick Butler based upon analysis of our advice service data which reveals an explosion in calls from families needing advice because their children are subject to child protection inquiries by social workers due to domestic abuse.

Read the full report here.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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