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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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APPG Spotlight on Special Educational Needs and Disabilities (SEND)

Children with special educational needs and disabilities (SEND) – whether living with their parents, with family and friends, or in the care system – are being let down by a system in crisis. Despite increased funding, outcomes remain poor, and families often face costly legal battles to secure support. Kinship families, who are more likely to care for children with additional needs, face unique challenges that are still not well understood.

As the Government prepares its upcoming white paper on SEND reform, the APPG is working to ensure kinship families’ voices are heard. The Group is holding two spotlight sessions to gather evidence from kinship carers and organisations working to support families.

Session 1 July 2025

On 8th July 2025, the first APPG spotlight session heard the perspectives and experiences of three kinship carers from different parts of England.

Read the Minutes of the session

Read a blog from Family Rights Group about the session

Session 2 September 2025

On Wednesday 10th September, the APPG will hold a second spotlight session, with evidence from organisations working with families.

Speakers:

Publications

Interim submission

The APPG made an interim submission to the Secretary of State for Education following the first evidence session.

Download

Ministerial Response

A response from Minister Janet Daby MP to the APPG's interim submission on SEND.

Download

For further information, contact Jordan Hall, Head of Public Affairs at Family Rights Group: jhall@frg.org.uk.

 

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