How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Association of Ukrainians in Great Britain (2020) Frequently Asked Questions, available at:
https://www.augb.co.uk/faqs

Barnardo’s (2022) Ukrainian Support Helpline, available at: https://www.barnardos.org.uk/what-we-do/services/barnardos-ukrainian-support-helpline

Beacon House (2022) Resources – War & Conflict, available at: https://beaconhouse.org.uk/resources/

British Red Cross (2023) Fearing, fleeing, facing the future: how people displaced by the conflict in Ukraine are finding safety in the UK, available at: https://www.redcross.org.uk/-/media/documents/miscellaneous/fearing-fleeing-facing-the-future–how-people-displaced-by-the-conflict-in-ukraine-are-finding-safet.pdf la=en&hash=5CCB95BB12B7710883E48F52D9522468063650F4

Children and Families Across Borders (2023) Advice Line, available at: https://www.cfab.org.uk/services/advice-line#Content

Children and War Foundation (n.d.) Parenting guide for refugees, available at: https://www.rodekors.dk/sites/rodekors.dk/files/2022-04/Guide_Ukrainsk_PDF_enkeltsider.pdf

Child Bereavement UK (2023) We help children, young people, parents and families rebuild their lives when a child grieves and when a child dies, available at: https://www.childbereavementuk.org/

Coram Children’s Legal Centre (2017) Migrant Children’s Project Advice, available at: https://www.childrenslegalcentre.com/get-legal-advice/immigration-asylum-nationality/advice-line/

Department for Education (2005) Children Act 1989 private fostering, available at: https://www.gov.uk/government/publications/children-act-1989-private-fostering

Department for Education (2005) National minimum standards for private fostering, available at:
https://www.gov.uk/government/publications/national-minimum-standards-for-private-fostering

Department for Education (2022) Working together to safeguard children, available at: https://www.gov.uk/government/publications/working-together-to-safeguard-children–2

Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: council guides, available at: https://www.gov.uk/government/collections/homes-for-ukraine-council-guides

Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: Guidance for councils (children and minors applying without parents or legal guardians), available at: https://www.gov.uk/guidance/homes-for-ukraine-guidance-for-councils-children-and-minors-applying-without-parents-or-legal-guardians

Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: guidance for guests, available at: https://www.gov.uk/government/collections/homes-for-ukraine-guidance-for-guests

Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: sponsor guides, available at: https://www.gov.uk/government/collections/homes-for-ukraine-sponsor-guides

Department for Levelling Up, Housing and Community (2022) Homes for Ukraine: UK sponsorship arrangement consent form, available at: https://www.gov.uk/government/publications/homes-for-ukraine-uk-sponsorship-arrangement-consent-form

Department for Levelling Up, Housing and Community (2023) Homes for Ukraine: welcome guide for Ukrainian children under 18, available at: https://www.gov.uk/guidance/homes-for-ukraine-welcome-guide-for-ukrainian-children-under-18

Department for Levelling Up, Housing and Community (2023) Safeguarding: Homes for Ukraine, available at: https://www.gov.uk/guidance/safeguarding-homes-for-ukraine

Department for Levelling Up, Housing and Community (2023) Ukraine Extension Scheme, available at: https://www.gov.uk/guidance/apply-to-stay-in-the-uk-under-the-ukraine-extension-scheme

Family Rights Group (2021) 2f) DIY Child arrangements orders: information for kinship carers, available at: https://frg.org.uk/wp-content/uploads/2021/03/2f-DIY-CAOs.pdf

Family Rights Group (2023) Help and Advice Line, available at: https://frg.org.uk/get-help-and-advice/

Government Digital Service (2014) Universal Credit: How to claim, available at: https://www.gov.uk/universal-credit/how-to-claim

HM Revenue and Customs (2023) Claim Child Benefit for one or more children, available at: https://www.gov.uk/guidance/claim-child-benefit-for-one-or-more-children

Kinship Compass (n.d.) Welcome to Kinship Compass, available at: https://compass.kinship.org.uk/

National Association of Therapeutic Parents (2022) Guide for Parents and Carers, available at: https://www.naotp.com/

Refugee Education UK (2022) Ukraine Education Response, available at: https://www.reuk.org/ukraine

TED Talk (n.d.) Aala El-Khani: What it’s like to be a parent in a war zone, available at: https://www.ted.com/talks/aala_el_khani_what_it_s_like_to_be_a_parent_in_a_war_zone

The University of Manchester (2022) Psychologists use Syrian experience to help Ukrainian families, available at: https://www.manchester.ac.uk/discover/news/psychologists–use-syrian-experience-to-help-ukrainian-families/

Ukraine Advice Project UK (n.d.) Free Immigration Advice for People Fleeing the Ukraine, available at:
https://www.advice-ukraine.co.uk/home/en/

UK Visas and Immigration and Home Office (2022) Apply for a Ukraine Family Scheme visa, available at:
https://www.gov.uk/guidance/apply-for-a-ukraine-family-scheme-visa

UK Visas and Immigration and Home Office (2023) Apply to stay in the UK under the Ukraine Extension Scheme, available at: https://www.gov.uk/guidance/apply-to-stay-in-the-uk-under-the-ukraine-extension-scheme

Winston’s Wish (2023) We give hope to grieving children, available at: https://www.winstonswish.org/

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