By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Association of Ukrainians in Great Britain (2020) Frequently Asked Questions, available at:
https://www.augb.co.uk/faqs
Barnardo’s (2022) Ukrainian Support Helpline, available at: https://www.barnardos.org.uk/what-we-do/services/barnardos-ukrainian-support-helpline
Beacon House (2022) Resources – War & Conflict, available at: https://beaconhouse.org.uk/resources/
British Red Cross (2023) Fearing, fleeing, facing the future: how people displaced by the conflict in Ukraine are finding safety in the UK, available at: https://www.redcross.org.uk/-/media/documents/miscellaneous/fearing-fleeing-facing-the-future–how-people-displaced-by-the-conflict-in-ukraine-are-finding-safet.pdf la=en&hash=5CCB95BB12B7710883E48F52D9522468063650F4
Children and Families Across Borders (2023) Advice Line, available at: https://www.cfab.org.uk/services/advice-line#Content
Children and War Foundation (n.d.) Parenting guide for refugees, available at: https://www.rodekors.dk/sites/rodekors.dk/files/2022-04/Guide_Ukrainsk_PDF_enkeltsider.pdf
Child Bereavement UK (2023) We help children, young people, parents and families rebuild their lives when a child grieves and when a child dies, available at: https://www.childbereavementuk.org/
Coram Children’s Legal Centre (2017) Migrant Children’s Project Advice, available at: https://www.childrenslegalcentre.com/get-legal-advice/immigration-asylum-nationality/advice-line/
Department for Education (2005) Children Act 1989 private fostering, available at: https://www.gov.uk/government/publications/children-act-1989-private-fostering
Department for Education (2005) National minimum standards for private fostering, available at:
https://www.gov.uk/government/publications/national-minimum-standards-for-private-fostering
Department for Education (2022) Working together to safeguard children, available at: https://www.gov.uk/government/publications/working-together-to-safeguard-children–2
Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: council guides, available at: https://www.gov.uk/government/collections/homes-for-ukraine-council-guides
Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: Guidance for councils (children and minors applying without parents or legal guardians), available at: https://www.gov.uk/guidance/homes-for-ukraine-guidance-for-councils-children-and-minors-applying-without-parents-or-legal-guardians
Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: guidance for guests, available at: https://www.gov.uk/government/collections/homes-for-ukraine-guidance-for-guests
Department for Levelling Up, Housing and Communities (2023) Homes for Ukraine: sponsor guides, available at: https://www.gov.uk/government/collections/homes-for-ukraine-sponsor-guides
Department for Levelling Up, Housing and Community (2022) Homes for Ukraine: UK sponsorship arrangement consent form, available at: https://www.gov.uk/government/publications/homes-for-ukraine-uk-sponsorship-arrangement-consent-form
Department for Levelling Up, Housing and Community (2023) Homes for Ukraine: welcome guide for Ukrainian children under 18, available at: https://www.gov.uk/guidance/homes-for-ukraine-welcome-guide-for-ukrainian-children-under-18
Department for Levelling Up, Housing and Community (2023) Safeguarding: Homes for Ukraine, available at: https://www.gov.uk/guidance/safeguarding-homes-for-ukraine
Department for Levelling Up, Housing and Community (2023) Ukraine Extension Scheme, available at: https://www.gov.uk/guidance/apply-to-stay-in-the-uk-under-the-ukraine-extension-scheme
Family Rights Group (2021) 2f) DIY Child arrangements orders: information for kinship carers, available at: https://frg.org.uk/wp-content/uploads/2021/03/2f-DIY-CAOs.pdf
Family Rights Group (2023) Help and Advice Line, available at: https://frg.org.uk/get-help-and-advice/
Government Digital Service (2014) Universal Credit: How to claim, available at: https://www.gov.uk/universal-credit/how-to-claim
HM Revenue and Customs (2023) Claim Child Benefit for one or more children, available at: https://www.gov.uk/guidance/claim-child-benefit-for-one-or-more-children
Kinship Compass (n.d.) Welcome to Kinship Compass, available at: https://compass.kinship.org.uk/
National Association of Therapeutic Parents (2022) Guide for Parents and Carers, available at: https://www.naotp.com/
Refugee Education UK (2022) Ukraine Education Response, available at: https://www.reuk.org/ukraine
TED Talk (n.d.) Aala El-Khani: What it’s like to be a parent in a war zone, available at: https://www.ted.com/talks/aala_el_khani_what_it_s_like_to_be_a_parent_in_a_war_zone
The University of Manchester (2022) Psychologists use Syrian experience to help Ukrainian families, available at: https://www.manchester.ac.uk/discover/news/psychologists–use-syrian-experience-to-help-ukrainian-families/
Ukraine Advice Project UK (n.d.) Free Immigration Advice for People Fleeing the Ukraine, available at:
https://www.advice-ukraine.co.uk/home/en/
UK Visas and Immigration and Home Office (2022) Apply for a Ukraine Family Scheme visa, available at:
https://www.gov.uk/guidance/apply-for-a-ukraine-family-scheme-visa
UK Visas and Immigration and Home Office (2023) Apply to stay in the UK under the Ukraine Extension Scheme, available at: https://www.gov.uk/guidance/apply-to-stay-in-the-uk-under-the-ukraine-extension-scheme
Winston’s Wish (2023) We give hope to grieving children, available at: https://www.winstonswish.org/
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