By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.
A disabled child will be classed as a child in need. Other children may be in need if they need help from children’s services to be healthy or to develop properly (see section 17(10) Children Act 1989).
Health and development are explained in section 17(11) of the Children Act 1989. Health doesn’t just mean a child’s physical health. It includes mental health. Development means a child developing the skills and abilities they should at their age. This includes their physical development and their intellectual, emotional, social and behavioural progress.
Here are some further examples of when a child may be a child in need of extra help or services:
See our Children with disabilities and children with special educational needs page for further information about the help and support for disabled children.
For more information and advice about how children’s services should work with and support young carers, see our frequently asked questions about Young carers.
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