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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Adopt Coast to Coast

About this service

We offer support with letterbox contact for birth parents and wider family members. This includes assistance writing and reading letters if requested. Emotional support is available before and after an adoption from the adoption support worker. Support can be available to parents during adoption proceedings, if requested.

This service is available for birth families in

Durham

Contact details

Who is the service for?

  • The child’s birth mother (or pregnant mother)
  • The child’s birth father
  • The child’s brothers and sisters, including half siblings and step siblings
  • The child’s wider family and friends (including grandparents, aunts/uncles)

At what point in the adoption process is support available? When adoption is:

  • Being planned (including during court proceedings)
  • Has taken place

What support is available?

  • General advice and information about adoption
  • Advice and information about contributing to a child’s life story work or life story book
  • Support for contact with an adopted child, including letterbox contact (contact is sometimes described as ‘keeping in touch’ or ‘family time’)

Where is support available?

  • In person, at a flexible location, such as your home
  • In person, at a specific location
  • Online, including virtual meetings or webchat
  • Over the phone

How to access the service?

  • Contact us directly if you want support (this is also known as self-referral)

How much support is available?

  • The amount of support is flexible, based on how much support is needed

Key details about the service

  • One-to-one support is available at this service
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service
  • Confidential interpreters or translation services are available at this service

Has the service been independently evaluated, with input from family members who have used the service?

No, not at this point
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Our funding means we can currently only help 4 in 10 people

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