How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Support and information services for birth families affected by adoption in England

If you can’t find the support you need, remember that you can look for services where you currently live and also in the area where the child was adopted, is being adopted, or may be adopted (if it is a different area to where you live). This is because services in both areas may also be able to give you support and information. You can search for support available in different areas by clicking on different regions of the Birth Families Map and clicking on the relevant council area.

There are areas in England where services for birth families affected by adoption are limited. If you can’t find a service that offers the support or information you are looking for, you may want to consider:

1. Contacting your area’s children’s services by phone or email and asking for details about adoption support they provide birth families. For more information about children’s services, see our children’s services page.

2. Contacting Family Rights Group’s Advice Service for general information and advice about adoption. You can phone our advice line on 0808 801 0366, which is open Monday to Friday, from 9.30 am to 3 pm, or visit our Get Help and Advice page on our website to find out about our digital advice services.

For more information about adoption, see our adoption page.

This is a map of services in England and will not show services available in other countries.

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Our funding means we can currently only help 4 in 10 people

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